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Online security

Get answers and information about our security products.

my talk talk super safe security constantly keeps turning its self off.

lisbeth
Popular Poster
Private Message TalkTalk

Saturday

Message 3 of 3

hi, i have had talktalk supersafe on my pc and moblie smart phone for years. 

but lately the supersafe app keeps turning its self off, usually within a few minutes after i have turned it back on. 

i have tried turning the phone on and off, but it still turns its self off.

i dont know what the problem is or why it has suddenly started doing this. I

would be very grateful if someone has any ideas what i can do to solve this problem.

i worry about the security on my phone with this happening. thankyou

Labels:
0 Likes
2 REPLIES 2

Ady-TalkTalk
Support Team
Staff
Private Message

8 hours ago

Message 1 of 3

Hi lisbeth, as fr8ys has said try removing it and reinstalling it. If you do that use the Fsecure removal tool to ensure all entries are removed for a clean installation. 

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

fr8ys
Community Star
Private Message TalkTalk

Saturday

Message 2 of 3

Have you tried uninstalling the app and then reinstalling it?

 

Hopefully it will fix it 

 

Let us know how you get on.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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