Hub failure

[lucas15]

I am losing WiFi on my sagencom hub, I have tried resetting and turning off for 20 minutes. I have tried to connect to the router via 192.168.1.1 without success. The orange light is now solid on and not going to white. I have borrowed a router, connected and I have a good WiFi connection, only problem is that it's old and showing poor security. 

[Karl-TalkTalk]

Hi

I've sent you a quick survey via PM.

Thanks  

Karl. 

[Karl-TalkTalk]

You're Welcome 🙂

Regards 

Karl 

[lucas15]

Hi Karl & Debbie.

New Hub has just arrived, in just over 24 hours, excellent service by you.

Up and running within minutes.

Speed = 72 mb,  I have the old copper cables from my house to the street fibre box 150 metres away.

Open Reach are yet to extend the fibre cables to my street.

Good signal at bottom of my garden 30 metres away.

Having fun connecting all my stuff, the wifi cameras are always a pain to link up.

Cheers.

[lucas15]

Thanks for the info, I was looking for the last time my Hub was playing up.

New Hub has just arrived, in just over 24 hours, excellent service.

Up and running within minutes.

[Gliwmaeden2]

Messages were archived en masse some time ago, @lucas15, so, yes, it's not possible to see them in your profile area any more. 

[lucas15]

Hi Karl.

I seem to have lost a lot of my previous messages to you & others, 

[lucas15]

Hi Karl.

Thanks for the update, a few years ago my Hub kept dropping out, you said wait for a update that was coming up, after the update I have  never lost a connection until the Hub failed over the weekend.

I will update when I get the Hub.

Cheers.

[Karl-TalkTalk]

hi @lucas15 

I've sent you a PM with the tracking number for your router - this is due for delivery today.

Thanks  

Karl. 

[Debbie-TalkTalk]

Hi @lucas15 

You're welcome 🙂

Debbie

[lucas15]

Will do.  

Thanks for your prompt action.

[Debbie-TalkTalk]

Hi @lucas15 

Thank you 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how the connection compares with this router.

Debbie

[lucas15]

Info added.

Thanks for sorting out my problem.

[Debbie-TalkTalk]

Hi @lucas15 

I can send you a replacement router.

Please can you add your name and TalkTalk landline number to your Community Profile.

Thanks

Debbie