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email support

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Can't send mail. Chat support useless

tedtaylor
Newbie
Private Message TalkTalk

yesterday

Message 2 of 2

I was hacked and spam got sent from my account. I have reset the password, deleted 'Rules' and cleared any block lists.

 

I get failure error b699 and a, told I am blocked from sending emails

 

 

Chat support just say it will clear, but it's been days and they won't do anything else?

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1 REPLY 1

Ady-TalkTalk
Support Team
Staff
Private Message

57 minutes ago

Message 1 of 2

If your mailbox has been blocked for spamming then it will need to be unblocked after you've changed the password to a new one that's never been used before.

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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