Skip to content

FIbre Support

Get expert support with your Fibre connection.

Message 6 of 6

I am losing WiFi on my sagencom hub, I have tried resetting and turning off for 20 minutes. I have tried to connect to the router via 192.168.1.1 without success. The orange light is now solid on and not going to white. I have borrowed a router, connected and I have a good WiFi connection, only problem is that it's old and showing poor security.

5 REPLIES 5

Staff

Message 1 of 6

You're welcome 🙂

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

Message 2 of 6

Will do.

Thanks for your prompt action.

Staff

Message 3 of 6

Thank you 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how the connection compares with this router.

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

Message 4 of 6

Info added.

Thanks for sorting out my problem.

Staff

Message 5 of 6

I can send you a replacement router.

Please can you add your name and TalkTalk landline number to your Community Profile.

Thanks

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences