End of the copper line fiasco....

[gaoler999]

Has anyone actually had any response to the letter or email sent weeks ago about the additional £12 charge to retain a copper line.  I certainly am not paying it and despite webchat, responding to the letter and then clicking the link on the email about going over to a digital voice package I have heard absolutely nothing.   Will be a sense of humour failure if I see the additional charge on my bill.

[ferguson]

If you are out of contract then you may well be paying over the odds. Of course you should shop around, but do get in touch with the customer loyalty team at TalkTalk, they may well offer you a competitive new deal. You can call them directly on 0345 172 5157, lines are open between 9:00am and 7:00pm weekdays and until 6:00pm on Saturdays. 

[gaoler999]

Hi ferguson, I had drawn the same conclusion, however as my contract is with TT I would have expected some kind of acknowledgement that the selected option had been received, could even have been automated but the not knowing is the real issue.  Its all a bit immaterial really as I think we are going to be moving supplier in the not too distant future, being out of contract for so long now makes this simple and there is no incentive to remain these days.

[ferguson]

I understand that there has been an overwhelming response to this missive and Openreach are struggling to keep up with demand. If you have decided to take up the offer to switch then I cannot imagine that TalkTalk will levy any charges for delays arising at their end. The support team will of course advise formally when they are back online from tomorrow.