Get expert support with your Fibre connection.
6 hours ago
At home my mobile signal is very poor if I’m lucky, but usually non existent so I use a mobile provider that has WiFi calling and texts. I leave my iPhone in airplane mode and just use via WiFi. This was working very well for me until maybe 4 or 5 months ago.
I now find that my iPhone is constantly dropping off of the WiFi. I can’t make calls or send texts without turning the WiFi off and on in the iPhone settings. Sometimes this takes several attempts. Anyone that tries to call me just gets a message saying that my phone is turned off.
I was hoping that this problem would sort itself out, but it hasn’t. I don’t get this problem with my iPad it’s just my iPhone.
Any suggestions please to sort this out?
5 hours ago
Thanks. Could you switch your router off and leave it off for at least 30 minutes, then switch back on and retest. Please let me know how you get on
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
6 hours ago
Updated as requested Chris
6 hours ago
Hi RubyRose1,
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
Thanks
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences