Home safe stopped working

[Alexlalle]

From last week home safe does not work , no matter what you tick is still bypasses , tried full reset , different devices not using vpn , spoke to customer services said itll be fixed next day ,week later still the same . Not mentioning that adding specific websites are not working since last year when reported , but as long as the categories can be fixed this will be great again . Thank you 

[amahle-TT]

I am sorry for this, regarding the glitching we have some ongoing issues that we are fixing but as long as you enable the kids safe most of the sites will be restricted and if there are any websites that are not blocked after this we can individually block them on our end or we can assist you to block them on your end.

[Alexlalle]

Yes it is and no one has an answer or solution . But I’ll be switching to other provider so don’t worry . Thanks 

[Mandisa-TT]

Hi @Alexlalle please confirm if you still experiencing this issue. Thanks

[Alexlalle]

I don’t know if you read thread, that kids safe works as soon as you turn home work time on , there is a glitch. 

[Alexlalle]

I can’t give specific sites .

if this option not available anymore , then it shouldn’t be displayed in settings . Other provider , such as neighbours are managing to provide such option . So I may switch. Thank you 

[Gliwmaeden2]

They will need you to suggest specific sites to start with, @Alexlalle.

I'll ask them to check whether the general categories option is just not available any more.

There's a chance that general categories cast the net too wide - like when Spam filters block genuinely OK emails, thinking they know best.

[Alexlalle]

ok block for example a website Omegle.com

is this issue has been escalated or we just trying resetting routers and hooe

for best ? As I’m not had an answer from last week . Thank you 

[sabelo-TT]

I understand and indeed you are correct with this statement. However, I will kindly ask for you to monitor this for me as I will be in need of feedback  🙂 

[Alexlalle]

I can’t think of just one site , when kids surf internet you can’t predict where they’ll end up , that’s why again saying that kids safe categories need to work as that stops every single site under each categorie. Thank you 

[sabelo-TT]

@Alexlalle, thank you for this. Have you double checked on your end with regards to the sites you would like to be restricted?

[Alexlalle]

That’s has been reset and been off for about 5 min. 

[sabelo-TT]

@Alexlalle, thank you for this. 9I have just made a few changes on my end. Let's test this by simply re-starting your router for me. 

Kindly confirm with feedback once done. 

[Alexlalle]

If you can restrict every dating , gambling website and adult content . That will be great . 
This is why I’m trying to have this option back to work as it restricts all websites in one click . Thank you surely it’s not just me who bring this up . 

[sabelo-TT]

Hi there @Alexlalle, 

I firstly apologise for any difficulties that this may have caused. Could you kindly confirm the website you wish to be restricted on your broadband services as I will need to look into this on my end. 

Thanks

[Alexlalle]

It’s ok , it’s seems that this won’t be resolved for next few months again like last year . Hopefully they enjoy their time off . 

[Gliwmaeden2]

I don't know why staff didn't pick this up again last week, @Alexlalle.

And I don't know if they will be on here during the Bank Holiday Monday. 

Check back during the day after that.

[Alexlalle]

Any updates ?

[Gliwmaeden2]

I'll re-escalate this thread, @Alexlalle.

Staff should pick it up during the day again. 

[Alexlalle]

Hello , is there any updates please ? If not I’ll try to make a call to customer services tommorow . Thanks 

[siphosethu-TT]

I'm really sorry about this, there might be a possible outage I'm just waiting for an update myself. Thanks