Hyperlink

[David20252]

I  work from home for a company that are filtering hyperlinks through Mimecast and any hyperlink I am  trying to load is giving me the error you - can't reach this page.  My company have tested it on a different connection and everything works as normal.  This has only recently started to happen.

[Mandisa-TT]

Have a good weekend! kindly get back to us on Monday with feedback 🙂

[David20252]

I am currently away for the weekend. Thanks for trying to help, I will try your suggestion on Monday.

[David20252]

I am currently away for the weekend but will try on Monday, many thanks

[fr8ys]

If you right click on the hyperlink and copy it, then open Edge and paste it, does the site then open, or do you get the same error?

If you get the same error it may then be an issue with Edge and not opening the hyperlink direct from the email.

[Mandisa-TT]

@David20252 , I just double checked on my end and noticed that there seems to be nothing which is currently blocking your company website. 

With this being said, I will kindly ask for you to restart your router as I will need to check if the issue still persists. 

Kindly confirm with feedback once done. 

[David20252]

Yes it does work when using mobile data

[Mandisa-TT]

I understand, can you confirm if it is working if you click on the hyperlink using your Mobile Data?

[David20252]

Still not working

[Mandisa-TT]

I understand, Check your browser settings to make sure that you have not disabled hyperlinks.

Sometimes, your email app might try to open links with another app that is not compatible or not installed on your device. To change the default app for opening links, go to Settings > Apps > Default apps > Choose default apps by protocol, and select your browser for the protocols you want.

You can use the option to change your setting or alternately, you can copy and paste the link from your emails to the browser you want to access it on.

[David20252]

I can access the website via Google Chrome but when I try to click on a hyperlink from an email it takes me to Edge and I then get an error.

[Mandisa-TT]

https://community.talktalk.co.uk/t5/Articles/Blocked-websites/ta-p/2204638

[Mandisa-TT]

Thank you for confirming, This website has been taken down (blocked) by a court order for legal reasons.

Unfortunately, TalkTalk is unable to assist with this matter.

When the court order is granted, we're required to block our customers from accessing the website by law. You can search the table below to see which websites we’ve blocked to date. This is the link for all the website that are blocked.

Help Url: 

https://community.talktalk.co.uk/t5/Articles/Blocked-websites/ta-p/2204638

[David20252]

No.

[Mandisa-TT]

I understand however, you need to confirm with a clear yes, no or I do not know

[David20252]

I dont think so, it used to work and only stopped a few days ago

[Mandisa-TT]

Great! Can you confirm if the issue if caused by Ad-Blocker.

[David20252]

Yes

[Mandisa-TT]

Thank you for confirming, will you (and anyone who lives with) be able to contact emergency services while your services remain impacted?

[David20252]

No

[Mandisa-TT]

Perfect! Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.