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Unable to connect to a particular site using hyperlinks in e-mail

MalcolmS1
First Timer
Private Message TalkTalk
Message 3 of 3

I have a problem associated with one site that sends me a newsletter everyday. 

Within the e-mail there are a number of links/buttons to the site which if you click on them should take you to a section of the site.

There is also a hyperlink to open the e-mail in browser

These all worked fine up to a couple of weeks ago then using any of the above resulted in this:

Hmmm… can't reach this page

click.mlsend.com’s server IP address could not be found.

Try:

  • Checking the connection
  • Checking the proxy, firewall, and DNS settings
ERR_NAME_NOT_RESOLVED
If I turn wi-fi off on my phone it works fine, but not through the wi-fi.
I get the same message on my desktop which is hard wired to the eero router.
I originally thought that it was a problem with the site up to turning the wi-fi off on the phone and trying it. i came to the conclusion that it was something to do with the router.
As I do most of my stuff on the desktop this is a pain as most of it is submitting and looking at photographs.
I haven't altered any settings on the router as I wouldn't know what I was doing so need help.
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2 REPLIES 2

Message 1 of 3

Thank you so much @fr8ys for the help and stepping in. 

 

-Fez. 

fr8ys
Community Star
Private Message TalkTalk
Message 2 of 3

This may be an Eero issue. I had a similar issue and it was to do with the Advanced Security Ad Blocker.

 

Try turning this off and checking again, if you have it turned on.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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