I should not have to pay for TT email???

[davecm]

I just had an email from Talktalk, saying I must pay for email as I'm not a broadband customer.

Was it sent in error, maybe an OCE can answer that?

I am a full-fibre broadband customer, so I shouldn't have to pay for email.

I rarely use TT email, and never via the web interface, only IMAP via Outlook, and via the Samsung mobile email app.

I previously posted the above in another thread, but noticed that the OP had posted in a thread about phone service, so started a new thread here.

[Mandisa-TT]

Hi @davecm customers who do not have TalkTalk account are being transitioned to sign up to EveryMail, an Open-Xchange (OX) email product. The inactive orphan email users will be deleted soon after this movement. You do not have a worry about this as you have an active account, I have escalated this for you therefore you will not be getting any more communication regarding this movement.

[Gliwmaeden2]

@davecm, you are considered to be the OP for this topic in this particular thread. It doesn't matter if it's a similar subject heading to one that has appeared elsewhere. 

You are right, others with queries on the subject should start their own separate topics as this helps avoid confusion in the replies that are normally only directed at the OP.

Incidentally, for anyone that doesn't intend to stay with Talktalk as a broadband customer but does want to keep their email address active, after leaving they'd hitherto fix up to pay either a monthly fee or £50 per year for Mail Plus, directly to Talktalk. It's simply that the new scheme requires you to pay a different company to look after the email address if you leave Talktalk. Any queries about that should be posted in a new topic unless you are the OP in this thread.

[davecm]

Just in case anyone else is confused....

The OP for this topic posted it under the Home Phone heading. I hadn't realised that when I first replied, but when I did realise, I deleted my reply and started a new topic. Some of the comments are related to other replies in the phone thread.

If you want a personal response from Talktalk confirming that you will not be charged for email, and you are a broadband customer, you need to create a new topic under the Full Fibre section. I think that's an admin requirement, so that Talktalk can mark individual customer's issues as resolved. 

[Paul_K2]

OK, thanks Fergus. I'll do that.

What I meant was that I can use another ISP and keep my TT email (it's very old) if I was to switch to another ISP. I certainly don't want to pay £50 on top of what I pay for broadband.

Cheers, PK.

[ferguson]

@Paul_K2 

It is best if you start your own topic. I am not sure what you mean by taking your email to Virgin, or any other ISP for that matter.

[Paul_K2]

Hi,

I too have received this email, and don't want to lose my email address (it's an old one, and everything I do is based around it!!).

Firstly is it a legitimate TT email, or a scam as I don't recall a previous one?

It says I am not a TT BroadBand Customer- I am, just not in contract at the moment. I use Fast Fibre + Fibre Boost. TT are my ISP.

Like Davecm, I don't use the web interface, preferring IMAP via Outlook/Samsung email.

What are my options please? I really don't want to switch to Everymail (never heard of them) and pay £50 for the priviledge.

I could move to Virgin Media and take my email with me.

It seems that several people are affected, so can someone at TT please clarify my position?

Kind Regards,

PK.

[Gliwmaeden2]

Good to hear that you are not to be affected, @davecm.

Talktalk does send out generic emails that are sometimes totally inappropriate. 

[davecm]

Re: I should not have to pay for TT email??? The PM from a Talktalk agent confirms it was an error.
No idea if the same applies to the others who have posted about this:-

We do apologize for the inconvenience caused however this email was sent to you by mistake, I can assure you that since you have an active broadband account , there is no need for you to pay for email service as TalkTalk Mail is included in your package. Thanks

[Gliwmaeden2]

No, the message received from TT suggests that it is addressed to people that are no longer Talktalk customers. 

The OP is clearly stating that they are a current FF broadband customer. 

I suspect that the usual generic type of message has been sent out to @davecm, and these tend to muddy the waters and cause unnecessary confusion. 

[KeithFrench]

You say that you are not a broadband customer. Is your Full fibre still with TalkTalk then?