email support

VintageGrrrl1 · yesterday

Previous customer. I got an email from TalkTalk in April saying about moving to Everymail. They said they'd send another email in the coming weeks, with a sign-up link, which hasn't materialised. I need to subscribe to Everymail, but no link or anything else has been sent. The agent I was on live chat with said to directly contact Everymail, so I sent them an email. I'm aware this is time sensitive but seem to be going round in circles.

When I clicked the link to subscribe to Everymail, it took me to TalkTalk. So I have no idea what's happening and I can't lose my tiscali email as that's my main one linked to lots of things.

Please help!

Gliwmaeden2 · yesterday

Did you try the Everymail Support link from this page, @VintageGrrrl1?

https://help-centre.talktalk.co.uk/Email/Find_info_or_guidance_about_my_Email/Email_Transition_FAQs

Talktalk was in quite a muddle in April, so it's difficult to know if the email you received was suitable for your situation - certainly a link is sent by Talktalk if you have recently left.

Have you signed into your webmail and seen a red banner notice, rather than just looking out for an email about it? That may show you the correct subscription link.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.