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Supersafe by F-Secure /Photobox project app

Danomi
First Timer
Private Message TalkTalk
Message 3 of 3

I have downloaded Photobox's app. to creaste a photo album. I am unable to order the album created by the app because a Photobox rep says there is likely to be a firewall issue. He said the app was being prevented a connection to the internet.  I cannot see how to alter the Supersafe F Secure app to allow connection.  Any help appreciated (I cannot even see the app on Windows  11 fire wall list of apps - in case this is relevant).  

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2 REPLIES 2

Ady-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi Danomi, Supersafe doesn't include a firewall. If you have HomeSafe in use you may find you can allow the url you need in there.

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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KeithFrench
Community Star
Private Message TalkTalk
Message 2 of 3

I haven't used F-Secure in years, does it even have a firewall?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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