Get answers and information about our security products.
on 11-01-2025 04:12 PM
I have tried to add a Tapo security camera to the wi-fi home network. The camera app informs me the HG635 router has a weak security level WPA0 or WPA1. To add this camera a security level of WPA2 or WPA3 is required. Anyone added a security camera? Did they need a new router? Any help or advice appreciated.
on 13-01-2025 03:30 PM
Hi Duttoneer1,
We can send another router to test with, would you like us to arrange this?
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
on 12-01-2025 02:14 PM
Hi @Duttoneer1 your post has been escalated and you should hear soon. In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.