TalkTalksupersafe

[Clansman]

I am continually receiving the following message:
Talktalk Supersafe has faced an error and a device restart is required for protection to work We apologize for the inconvenience.
Despite numerous restarts it keeps reappearing?

[amahle-TT]

Thank you @fr8ys 🙂
 

[fr8ys]

Seems fsecure have moved the tool.

It's here now.

https://www.f-secure.com/gb-en/support/tools

@NigelB22 

Please start your own thread if you require further support, as each case is considered unique and it is easier for support to be given to one person per thread and also less confusing.
To start your thread click the Browse button, then Help With Your Service and select the appropriate category. You will then see a Blue Button "Start A Topic"
Please also note that you should only post back on that thread and not start another on the same topic as multiple posts cause delay to you and others seeking help.
Thank you

[amahle-TT]

Hi there @NigelB22, please start your own thread for assistance, thanks.

 To create your own thread, go to the main page for the board in question & click the "Start a topic" button.

[NigelB22]

I've had this same problem for several days now, helpline Chat can't find a solution.

Have tried using the uninstall & reinstall method suggested, but suggested F-Secure link doesn't work!

Any other suggestions?

[fr8ys]

@GaynorB5 have you followed my advice. 

Whether it has worked or not, please start your own thread as each case is considered unique and it is easier for support to be given to one person per thread and also less confusing.
To start your thread click the Browse button, then Help With Your Service and select the appropriate category. You will then see a Blue Button "Start A Topic"
Please also note that you should only post back on that thread and not start another on the same topic as multiple posts cause delay to you and others seeking help.
Thank you

[GaynorB5]

I am having the same issue!!!!  Extremely annoying, fed up with restarting computer 

[fr8ys]

I'd suggest uninstalling and reinstalling the program.
To do this you will need to log into your f-secure account ( https://account.safeavenue.f-secure.com/as/authorization.oauth2?IdpAdapterId=talktalk44515idp&brand=...) (the password should be the same as for My Account, unless you have changed it) and release any licence that applies to your PC.
Next I'd suggest running the F-secure uninstall tool. This will remove any traces of the programme from your computer and hopefully allow a clean installation. The tool can be found here. https://www.f-secure.com/en_GB/web/home_gb/support-tools
Then from your f-secure account install the programme again on your PC.
Once done and if you are still having issues, run check for windows update and once done (even if says up to date), shut down the PC and restart. Then re-run the Check Windows update. Some parts of windows require a restart before some others can be installed and once all updates installed, the issue with F-secure may resolve itself..
Hope this helps, but if you still have issues then let us know and I'll flag for further assistance.

[mandisa1-TT]

There are no reported incidents. Can you please try uninstalling and reinstalling it.

 

[Clansman]

Problem still there.

[mandisa1-TT]

Hi there @Clansman  Just to confirm have you used the SuperMail sent to you and still experiencing the issue?