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TV Support

For help with your TalkTalk TV box, channels and apps.

Accessing prime video app on my talktalk tv box

blobski
First Timer
Private Message

on ‎18-07-2025 02:09 PM

Message 4 of 4

2" weeks ago I tried to load prime video app onto my tv and it starts to load then stops and reverts back to freeview.All the other apps are accessable and working >Why have I lost prime video even though I continue to pay my subscrption HELP!

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3 REPLIES 3

nomfezeko-TT
Support Team
Staff
Private Message

on ‎21-07-2025 08:05 AM

Message 1 of 4

Hi @blobski, please let us know if you still need help with this. 

 

-Fez. 

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Divsec
Community Star
Private Message TalkTalk

on ‎18-07-2025 02:50 PM

Message 2 of 4

Hi @blobski is this an issue with your TV or a TV box?

I don't work here and all my opinions are my own.
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fr8ys
Community Star
Private Message TalkTalk

on ‎18-07-2025 02:49 PM

Message 3 of 4

Which box do you have?

 

We have seen others with YouView boxes (DN372T or 360T) reporting this.

 

Amazon may have updated their app technology so it no longer works with the older boxes. 

 

I have tried reporting this requesting the devices team contact YouView for information but to date have not heard anything back.

 

Do you have a smart TV? If so, have you tried logging in via the TVs app? 

 

If you don't, you could contact customer services and request a new TV Hub box, but you will probably have to recontract to get one.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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