Do you have the aerial attached as done apps need an aerial to confirm your region, such as ITVX and C4.
To reset the box, go to the cog icon, and factory reset is under one of the headings there
Hope this helps.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here:
How to contact TalkTalk Broadband - Help & Support.
