NEED SOME HELP?

Nob14 · ‎15-02-2026

Sky Glass asking for Wi-Fi when Ethernet is connected. Every time we turn on the TV its asking for Wi-FI the Ethernet is connected and I've done all I could find on these pages in the settings, this morning it asked for the PIN before we could watch the TV. Its never done that before, Is sky trying to sort the problem out and its downloading software or is the TV playing up? Any help appreciated, thanks.

Nob14 · ‎15-02-2026

Thanks guys ill get onto Sky, I posted here instead of Sky. Sorry. Just delete it please.

Nob14 · ‎15-02-2026

thanks.

fr8ys · ‎15-02-2026

Hi, as this is not a TalkTalk help topic, but relates to third party equipment, I have moved this to the Lounge technology forum.

Hopefully you can get this sorted by contacting Sky, but someone may have a similar TV that can help.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

fr8ys · ‎15-02-2026

You will need to contact Sky as this does not appear to be an issue with your TalkTalk service but an issue with your Sky Glass TV.

Immediate thought is to try a reset to the TV and ensure you have the latest software from Sky.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.