NEED SOME HELP?

Nob14 · Sunday

Sky Glass asking for Wi-Fi when Ethernet is connected. Every time we turn on the TV its asking for Wi-FI the Ethernet is connected and I've done all I could find on these pages in the settings, this morning it asked for the PIN before we could watch the TV. Its never done that before, Is sky trying to sort the problem out and its downloading software or is the TV playing up? Any help appreciated, thanks.

Nob14 · Sunday

Thanks guys ill get onto Sky, I posted here instead of Sky. Sorry. Just delete it please.

Nob14 · Sunday

thanks.

fr8ys · Sunday

Hi, as this is not a TalkTalk help topic, but relates to third party equipment, I have moved this to the Lounge technology forum.

Hopefully you can get this sorted by contacting Sky, but someone may have a similar TV that can help.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).

fr8ys · Sunday

You will need to contact Sky as this does not appear to be an issue with your TalkTalk service but an issue with your Sky Glass TV.

Immediate thought is to try a reset to the TV and ensure you have the latest software from Sky.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).