Unable to connect Nintendo Switch wirelessly or Wired

[hooperstribe1961]

As above

[Michelle-TalkTalk]

Thanks Keith.

Michelle

[KeithFrench]

Hi @hooperstribe1961 

@Debbie-TalkTalk has asked me to help you.

If I understand correctly this Wii will not connect wirelessly to the router or via an Ethernet cable to the router. Please can you give me the wireless specifications of this device, or at the very least its model number, so that I can try & find out more about it?

[Debbie-TalkTalk]

Hi Brian @hooperstribe1961 

Ok, thanks for confirming. It would be worth powering down the router for a full 30 minutes as this will clear the session and start a new one.

@KeithFrench do you have any suggestions?

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue.  Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others.  If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc.  one of the TalkTalk team will jump in and help out.

[hooperstribe1961]

Struggling to find decent routing info to try it manaully.............

[hooperstribe1961]

Yes, tried that one too x

[Debbie-TalkTalk]

Hi Brian

Thanks for your reply.

Are you able to factory reset the Wii and set it up again?

[hooperstribe1961]

HI

It's a Wii not a Switch, sorry.

Yes everything I else I have added has worked for ever. Just pulled out the Wii from thr loft! It does show other networks when I search for Wireless. I aslo hard-wired it to Wii, nothing?

Regards, Brian

[Debbie-TalkTalk]

Hi @hooperstribe1961 

Are other devices connecting ok? Does the Nintendo detect your router in the WIFI settings?