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Get tailored support with your TalkTalk account and bills.

I paid my bill through direct debit and now i have been told that payment didnt go through,

Customer1648
First Timer
Private Message TalkTalk
Message 3 of 3

So I have just received an email saying that my payment that I had already made, And checked it was clear on my account is now telling me that I still need to pay my bill! This is absolutely unacceptable.

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Can you check your direct debit details are correct in My Account. 

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 3

Staff will respond after the Bank Holiday, @Customer1648.

 

If you try Chat, they should be able to help before then. Phone support won't be available for this on Sunday. 

 

Check opening hours:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

 

Gliwmaeden2, a fellow customer.
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