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on 20-02-2023 04:15 PM
Hi, I’m looking to move my mum over to BT, her current contract ends on 4th March 2023. When can I initiate the move with BT, do I need to wait until that date, or as I’m within a month can I do it now without penalty. Thanks
on 21-02-2023 05:42 PM
Thanks for the help and advice, it’s appreciated.
on 21-02-2023 12:34 PM
There is no cancellation fee in the last 30 days, once the transfer request is received a returns bag will be sent.
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on 21-02-2023 11:26 AM
@Arne-TalkTalk Thanks for the quick response, so that would be penalty free. Will TalkTalk send the packaging for the box and router to be sent back?
on 21-02-2023 10:33 AM
Hi Nicknewark
If your mum is within the last 30 days of the contract BT can request the line now.
Sorry that she is leaving us.
on 21-02-2023 08:43 AM
Hi @Nicknewark https://community.talktalk.co.uk/t5/Articles/Cancel-your-TalkTalk-service/ta-p/2204737 should give you all the answers.
