For queries about your TalkTalk broadband service.
on 12-04-2024 10:24 AM
I recently switched to Talktalk broadband and I'm having issues with WIFI optimisation and channel hopping causing certain devices to disconnect from the WIFI network. From reading these pages I understand that a Talktalk employee can disable this feature on my router? Please can this be actioned?
on 12-04-2024 12:26 PM
Ok, thanks. If you could give a couple of dates and times when you experience the problem we could ask our Product team to take a look to see if there's anything that could be causing the problem
Chris
Chris, Community Team
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on 12-04-2024 12:18 PM
Everything else appears to be fine, it's just the 3D printer that I can't connect to some of the time. I'm sure setting and fixing the wifi channel number would help, but if this is not possible in the router then a restart of the printer solves the issue.
on 12-04-2024 12:05 PM
OK thanks, do your other device appear to be OK, is it just the 3D printer that you're experiencing problems with?
Chris
Chris, Community Team
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on 12-04-2024 12:02 PM
Hi Chris,
The device is only a few feet away from the router. I had a similar issue with my previous ISP/router (SKY) and it was partly solved by setting the channel number in the router (it would still disconnect, but not as often). It's not a big issue since the device (a 3D printer) isn't used everyday and a restart makes it connect again to the wifi.
on 12-04-2024 11:48 AM
Hi Chris,
I'm sorry, we are unable to disable wifi optimisation at the moment. Approximately how far are the device experiencing the disconnections, from the router?
Chris
Chris, Community Team
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