discontinue a talktalk broadband contract

[hk_586]

my contract is going to be ended january next year and i called to customer service to inform them i want to discontinue the service after the contract. i was told that they can do nothing to help. i have to call exactly 30 days before contract expiry date to 'cancel' the contract. but i am not going to cancel my contract. i just want to discontinue the contract after the expiry. 

they can do nothing and i can do nothing. i MUST call again EXACTLY 30 days before the expiry. they will not accept any kind of pre-notices in calls or emails to get it done.

the best service i have ever encountered. they asked why i stop the service. i believe their prefect way of handling customer contract tells already the answer.

[Michelle-TalkTalk]

Hello,

I'm sorry to hear this. Did you have a chance to try the 30 minute router power down? What speeds are you currently seeing at the moment?

Thanks

[ferguson]

If you want to post an image then use the camera/image icon in the reply toolbar, rather than trying to attach it. 

[hk_586]

wanna to upload image to tell you how bad the result is but can't do coz it tells -

"The file type (.jpg) is not supported. Valid file types are: pdf, doc, ppt, docx, pptx, xlsx, psd, gz, zip, svg, txt, png, jpeg."

SORRY THAT DON;T WANNA TO WASTE MY TIME DOING THE TEST WITH AN UNRELIABLE PROVIDER WHICH I WILL STOP WORKING WITH. THANKS ALL YOUR KIND HELP.

[Michelle-TalkTalk]

Morning,

How are you getting on?

Thanks

[Michelle-TalkTalk]

Morning,

Thank you and we will check back in with you on Monday.

Thanks

[hk_586]

ok. will try this out coming weekend and let you know. thank you!

[Chris-TalkTalk]

Could you try switching the router off for 30 minutes, then switch back on and retest. This forces the router to start a new session and resolves a lot of problems. Can you give this a try and let us know how you get on

Chris

[hk_586]

am not using phone line so don't know about it. if you are playing online games using talktalk, you will know how good it is.

[Chris-TalkTalk]

I've run a line test, it's not picking up any issues and your sync speed looks OK but I can see that there have been some disconnections. Are you experiencing any problems with your telephone service, any noise on the line?

Chris

[hk_586]

THanks Chris for your kindness. in additional to speed and stability, customer service is of vital importance. sorry to say that their service is far below my expectation.

[hk_586]

Hi Chris, thanks for the kind reply. i will be happy to discuss with you if i didn't have the phone call with the customer service today. for now, i can't think of one single reason to stay.  cheers!

[Chris-TalkTalk]

There's information about cancelling your service here, if you then have any further questions please let me know - Cancel your TalkTalk service - TalkTalk Help & Support

Would you like me to take a look at your Internet connection to see if we can improve stability?

Chris

[hk_586]

i really don't understand why i have to explicitly follow their strict procedure to 'cancel' the contract that is going to be ended.

shall i just STOP doing the renew procedure to FINISH the contract? why i have to do all these USER-FRIENDLY procedures to end a contract? maybe i am not so smart!

[Chris-TalkTalk]

Hi hk_586,

Do you plan to transfer from TalkTalk to a new provider or just cease service altogether?

We can have a look at the stability issues if you like, would you like us to do this?

Chris

[hk_586]

BTW, one of the main reason why i don't want to continue the contract is not really the speed but the stability and very high ping in online games.