4 weeks with TalkTalk full fibre - 2 separate faults

[DHA_UK]

Full fibre installed on 19th April. 

First fault on 4th May lasted 2 days (speed was 94 Mbps instead of 1gig)

Fault again tonight speed 94 Mbps again.

Will I get a fault every 2 weeks? 

[Debbie-TalkTalk]

HI DHA_UK

That's great news, thanks for letting us know 🙂

Debbie

[DHA_UK]

Hi. This seems to have resolved the issue. 

[Debbie-TalkTalk]

Hi DHA_UK

Thank you, please let us know how you get on.

Debbie

[DHA_UK]

I will do that

[Debbie-TalkTalk]

Hi DHA_UK

Ok thanks for confirming. Please can you now power down the eero for a full 30 minutes and then run another speed test once the eero is switched back on?

[DHA_UK]

When I connect my computer to the ONT I get 941Mbps download and 111 upload, which is the normal maximum speeds I expect from the fibre I have. Is it possible the Eero modem that TalkTalk supplied is causing these faults?

[Debbie-TalkTalk]

Hi DHA_UK

Thank you.

Debbie

[DHA_UK]

Ok will try that shortly 

[Debbie-TalkTalk]

Hi DHA_UK

You connect with a wired device (ethernet) connected to the ONT directly.

[DHA_UK]

Hi

How do i run a speed test at the ONT?

Thank you 

[Michelle-TalkTalk]

Morning,

Ok thanks for confirming. Would it be possible to run a speed test directly at the ONT so we can rule out slow speeds to the eero only please?

Thanks

[DHA_UK]

Hello

After a line test it said there was a fault on the line and an openreach engineer would be sent but not need to enter the property. I assume this happened as the fault was resolved. 

The low speed both times has been via the wired connection to the eero router. Both download and upload speed is 94 Mbps. I have attached a photo showing the speed test on the eero app

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. Can I just confirm, what were the previous faults? Are the speeds also slow if you connect directly at the ONT?

Thanks