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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

£85 to replace something of TalkTalk that is broken

I have just spent an hour and a half with 2 TalkTalk agents trying to discover the problem is with our WiFi booster, which will no longer connect to the router. In the end I was told that I needed to replace the booster but they can’t do that because...

makman1 by Chatterbox
  • 205 Views
  • 13 replies
  • 0 like

Slow internet

My usual speed is around 31, but I sometimes get the BBC iPlayer freezing; I also sometimes get a message when using Zoom saying 'your internet is unstable' or similar, then freezes off and on. Is there a problem with my router or will a wi-fi extend...

Jacky6 by Newbie
  • 30 Views
  • 1 replies
  • 0 like

Will Eero support 2.4ghz

I’m looking at buying a video doorbell but all I see is 2.4ghz systems. Is Eero compatible with 2.4 as well as 5ghz or do I need to look at top end systems?

FAST5464 as a mode

Hi,I want to use the hub as a modem so that I can connect a Linksys router to it to be the main WiFi router. I want to do this because the lfast5464 is located in under the stairs cupboard (only available socket) hence really poor WiFi coverage .The ...

samiboi by First Timer
  • 93 Views
  • 2 replies
  • 0 like

Fibre 65, regular disconnects with router flashing orange.

I have been having issues with my talktalk WiFi hub since early this morning where it will regularly drop connection and flash orange. I have done multiple line checks which state there are no issues or faults found.I have done multiple speed tests, ...

Exit35 by Team Player
  • 187 Views
  • 10 replies
  • 0 like

Drop outs and slow speed

HiWe've got fibre broadband and lately we've been getting drops in the connection, it's been happening for a while now, there was works going on putting in new cables around the corner from us, but that is now complete, when line tests are run it's s...

Tlak Talk Intermittant Internet Connection

Hi,I'm on Fibre 65 with max Speed vrying between 40-46 Mbs. I have had a new talk talk router sent a month or so back (thank you). It seems i get intermittant disconnection from my devices and the router. Also extremely slow speeds sometimes of less ...

ShahAA by Popular Poster
  • 195 Views
  • 8 replies
  • 0 like

Poor Broadband Speed issue REP-14265006

Need somehow to get problem escalated.Talk talk sent home engineer who proved problem is not inside property and said he would escalate the issue.Talk talk seem to believe problem is solved as per screen shot:-Unable to connect with chat as button do...

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Martin1st by Popular Poster
  • 281 Views
  • 17 replies
  • 0 like

Tech support contact

I need to get in touch with Tech support I have an open ticket and have a urgent update they need how fo I get in touch?

Marcad by Newbie
  • 122 Views
  • 2 replies
  • 0 like

Broadband

My internet keeps cutting out especially on the night time it is very slow and lagging

Nan621 by First Timer
  • 86 Views
  • 1 replies
  • 0 like

VPN keeps disconnecting PPP server error

As of a few days ago I'm getting kicked off within 5 seconds of connecting to my work VPN. IT guy at work says it's an ISP issue. I've tried rebooting the router(s) with no effect. I wonder if this has anything to do with what a TalkTalk rep said to ...

TT Fibre 900: equipment not here yet.

Hi All Ordered TT Fibre 900 a couple of weeks ago, due to be installed Wednesday May 1st. I'm pretty sure the customer service lady told me that the equipment needed for our connection would be delivered to our address before the Openreach engineer c...

Router continually flashing amber

My internet connection was intermittent on Friday evening. It improved when I restarted the router. Since Saturday the router (Wi-Fi Hub Fast 5364-3. T8) has been flashing amber. I have gone through the troubleshooting (unplug for 20mins, connecting ...

mr_Jw by Visitor
  • 170 Views
  • 6 replies
  • 0 like

Loss of internet

Continuing to have problems with internet dropping out on my ipads, no other items are affected and thisdoes not happen when I use my devices at other locations in UK and France, has the time come for a new router, firmware is all upto date, I have r...

No broadband for over a week

Hi, I’ve had no broadband for over a week now, was told a new micro filter was being sent out a week ago today, hasn’t arrived. I work as a civil servant from home with vulnerable customers and also have young children who are going stir crazy. I’ve ...

Mattc3 by Sightseer
  • 363 Views
  • 12 replies
  • 0 like

BT Duct Blocked

HI. Can anyone help me know the process to get a BT phone duct unblocked?Ours is blocked and I suspect that may be causing some intermittent issues we are having with our connection as otherwise everything else seems to check out.Thanks in advance.

ohms111 by Conversation Starter
  • 559 Views
  • 17 replies
  • 0 like

Slow Internet

Today my internet performance is really poor, despite Speedtest showing a good connection (140Mbps/30Mbps).Websites are talking a long time to fully load, and youtube is buffering constantly.I have a fault open (ref REP-14245430) but it has been open...

WiFi connected but no internet

Hi, I’ve got fibre 65 and multiple times a day getting the ‘connected - no internet’ message. Only solution is to restart the router. Speeds are also slow. Could a new router be needed?

HBurbs by Visitor
  • 564 Views
  • 18 replies
  • 0 like

Extremely Slow Speeds Only when Uploading

Hello, When uploading any file of any sort to any tested service (youtube, googledrive, imgur) , every single device in the house crawls to an absolute stop until the upload is either completed or cancelled

no install

second part of my problems with talktalk. a week ago i was due for full fibre 150 to be installed. engineer arrived. everything was ok. he went out to the street cabinet to do some stuff. he then phoned me to say i can`t get fibre because the street ...

a4exd by First Timer
  • 92 Views
  • 1 replies
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Cant get external ip address when setting up eero 6

My fibre 150 went live last Tuesday, but the eero 6 router wouldn't connect to the internet. The app said it had found the eero 6, but it wouldn't get an external ip address. After many hours on the chat to talktalk, they decided the router didn't wo...

HelenB4 by Visitor
  • 119 Views
  • 2 replies
  • 0 like

I can't Connect my 2.4Ghz BBQ Thermometer To Eero Router

Good evening.Sun's out so it's BBQ time.I have an Inkbird IBBQ-4T WiFi BBQ thermometer which works on the 2.4Ghz band. Before going full-fibre, I had two networks with different named SSIDs for the 5Ghz and 2.4Ghz bands. So, when I wanted to use the ...

paullus by Whizz Kid
  • 185 Views
  • 4 replies
  • 0 like