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FIbre Support

Get expert support with your Fibre connection.

Internet down

Rufu5
Conversation Starter
Private Message TalkTalk
Message 8 of 8

Hi woke up this morning to no internet all the lights on the ont are green eero just flashing trying to connect. Rebooted both ont and router still the same tried a different router the same trying to connect to the internet 

7 REPLIES 7

Message 1 of 8

Morning Rufu5,

 

Thanks for confirming and please let us know if you need any assistance.

 

Michelle 🙂

 

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Message 2 of 8

Please start your own thread, @ezequiel9285, if you are still having problems. 

 

Staff will respond during the day. 

Gliwmaeden2, a fellow customer.
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Rufu5
Conversation Starter
Private Message TalkTalk
Message 3 of 8

All seems back to normal now thanks

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Message 4 of 8

I also seem to have a case REP-14183982 which now says resolved but it’s definitely not resolved 

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ezequiel9285
First Timer
Private Message TalkTalk
Message 5 of 8

Same here. FTTP105880. Live chat being a nightmare, arguing with me that I’m not using eero (not used it ever in the 3 years I’ve had the service). POS/LON leds on the ONT are completely off, not even flashing. I think this has been the case since Friday but been away over the weekend.

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Rufu5
Conversation Starter
Private Message TalkTalk
Message 6 of 8

Hi added my account number I don't have a landline 

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Chris-TalkTalk
Support Team
Staff
Private Message
Message 7 of 8

Hi Rufu5,

 

If you still need assistance can you please add your TalkTalk home telephone number or account number to your community profile and we'll be happy to take a look at this for you

Chris

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