Youview box not recording

[Angie63]

We have a Huawei youview box that has suddenly  stopped recording,  it was certain channels  now none will record and previous recordings  won't  play  either even ones we've  already watched. Done a soft reset and a factory  reset but it's still the same. Software  is up to date but app update just says 'cannot update' 

Any advice?

[Karl-TalkTalk]

Hi

if a factory reset has  not resolved this, then the box may have failed.

TalkTalk stopped providing these boxes over 2 years ago and so the box cannot be replaced.

You can give our customer teams a call to see if you are eligible for the new 4K tv box however you may need to renew the contract and have TalkTalk entertainment added to your package.

Thanks  

Karl.