About Call Divert

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Call Divert lets you forward your calls to another landline or mobile, so you'll never miss a call to your landline no matter where you are.

Add Call Divert to your account

Please bear in mind: Each time you divert a call, you'll also have to pay the cost of the call from your landline to the number you're diverting to. These calls will be charged at typical UK Call Costs or they could be included in your minutes, depending on your plan or any Boosts you have.

You can check the cost and add Call Divert to your account using these easy steps:

1. Log in to My Account
2. Select Profile & Settings from the navigation menu
3. Select My Telephone settings from the dropdown menu
4. Under  Calling features, tick the Call Divert box.
5. Select Update

How do I switch Call Divert on/off?

You can turn call divert on/off by completing the following steps.

Dial *2 1* then the phone number you want to divert to followed by #. Perfect if you have problems on your line or if you run a business and have moved number.

Dial *6 1* then the phone number you want to divert to followed by #.  To divert unanswered calls - any call that’s left to ring for 21 seconds will be diverted to your chosen number

Dial *6 7* then the phone number you want to divert to followed by #.  To divert calls when your line is engaged, so you don’t miss calls while you’re on the phone

To switch off "divert all calls" dial #21#

To switch off a diversion you've set up for calls you don't manage to answer within 21 seconds dial #61#

To switch off a diversion you've set up when your phone is engaged dial #67#

Checking Call Divert is switched on

1. Dial * #
2. Now dial whichever divert code is active 
3. Confirm it by dialling #

Was Call Divert set up during a fault?

We often set up Call Divert for you whilst we're fixing a problem with your phone service. It should be automatically removed when the problem is fixed, but if you find that it's still on, just dial #21#  to remove the divert.