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About Call Divert

Call Divert lets you forward your calls to another landline or mobile, so you'll never miss a call to your landline no matter where you are.


Please bear in mind: Each time you divert a call, you'll also have to pay the cost of the call from your landline to the number you're diverting to. These calls will be charged at typical UK Call Costs or they could be included in your minutes, depending on your plan or any Boosts you have.

You can check the cost and activate Call Divert in these easy steps:

  1. Log in to My Account
  2. Select My Services from the toolbar at the top of your screen (left-hand side if viewing on mobile)
  3. Select Manage home phone Boosts from the dropdown menu
  4. Tick Call Divert in the Calling features section
  5. Select Update


Dial *2 1* then the phone number you want to divert to followed by #. Perfect if you have problems on your line or if you run a business and have moved number.

Dial *6 1* then the phone number you want to divert to followed by #.  To divert unanswered calls - any call that’s left to ring for 21 seconds will be diverted to your chosen number

Dial *6 7* then the phone number you want to divert to followed by #.  To divert calls when your line is engaged, so you don’t miss calls while you’re on the phone


To switch off "divert all calls" dial #21#

To switch off a diversion you've set up for calls you don't manage to answer within 21 seconds dial #61#

To switch off a diversion you've set up when your phone is engaged dial #67#


  1. Dial * #
  2. Now dial whichever divert code is active 
  3. Confirm it by dialling #


We often set up Call Divert for you whilst we're fixing a problem with your phone service. It should be automatically removed when the problem is fixed, but if you find that it's still on, please contact us .



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