About Wi-Fi Calling

[#1]

Wi-Fi Calling allows you to make and receive calls even if you can’t connect to your mobile network. When you're connected to Wi-Fi, you can just dial the number you want like normal.

During these unprecedented times it's important we all work together to reduce the strain on the UK's mobile networks. If you're at home or have a Wi-Fi connection, you should look to use Wi-Fi calling wherever possible. 

Benefits of Wi-Fi Calling

No App needed

Wi-Fi Calling doesn’t require an app. Once activated, dial as normal

Call as normal

Make calls from your home or if you're out. Wherever there’s Wi-Fi, you can call

One time setup

Once you've connected to a Wi-Fi network, you'll automatically connect in the future

No change to your bill

Wi-Fi calls will come out of your call allowance or be billed as normal

Manufacturers instructions:

iPhone

1. Connect your phone to Wi-Fi
2. From the home screen, select Settings
3. Select Phone
4. Select Wi-Fi Calling on This iPhone

Make sure Wi-Fi Calling is set to On. To switch off Wi-Fi Calling, set the toggle to Off.

Samsung

The menu steps may vary on older models.

1. Connect your phone to Wi-Fi
2. From the home screen, select Phone
3. Select the Menu icon
4. Select Settings
5. Scroll down to the Wi-Fi Calling switch

Make sure Wi-Fi Calling is set to On. To switch off Wi-Fi Calling, set the toggle to Off.

Sony

1. Connect your phone to Wi-Fi
2. From the home screen, select Settings
3. Select More
4. Scroll down to the Wi-Fi Calling switch

Make sure Wi-Fi calling is set to On. To switch off Wi-Fi Calling, set the toggle to Off.

Huawei

The menu steps may vary between different Huawei models.

1. Connect your phone to WiFi
2. From the home screen, select Settings
3. Select More
4. Select Wi-Fi calling
5. Scroll down to the Wi-Fi Calling switch
   

Make sure Wi-Fi Calling is set to On. To switch off Wi-Fi Calling, set the toggle to Off.

LG

The menu steps may vary with different LG models.

1. Connect your phone to WiFi
2. From the home screen, tap the Apps icon
3. Scroll to and tap Settings
4. Under the Networks tab, scroll to and tap Call
5. Scroll down to the Wi-Fi Calling switch

Make sure Wi-Fi Calling is set to On. To switch off Wi-Fi Calling, set the toggle to Off.

HTC

The menu steps may vary with different HTC models.

1. Connect your phone to WiFi
2. From the home screen, tap the Phone icon
3. Select the Menu icon
4. Scroll down to the Wi-Fi Calling switch
   

Make sure Wi-Fi Calling is set to On. To switch off Wi-Fi Calling, set the toggle to Off.

Google Pixel

1. Connect your phone to WiFi
2. From the home screen, swipe up from the bottom
3. Select Settings > More (in wireless & networks)
4. Select Wi-Fi Calling
5. Select the Wi-Fi Calling switch to enable it