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About your line activation day

If you've joined us from another provider and you've got a phone line, we can usually switch you over to TalkTalk quickly and easily. We probably won’t even need to send an engineer round. Once you've placed your order we'll send you a welcome pack. It includes everything you need to know about your chosen plan and the date you will become a TalkTalk customer.

A few days before your activation date, we'll send you your new TalkTalk router via Yodel. It's best to wait until everything’s been set up before plugging in your router, so keep it somewhere safe until then. Here’s a bit more information about your delivery You can also track your activation in My Account.



All the work to activate your line will be carried out at your local exchange, so you don't need to be at home on the day your services go live unless we tell you otherwise. We'll connect your existing phone line to your new TalkTalk service without an engineer needing to call. You may experience a short disruption to your phone service during this time, but it usually doesn't last more than an hour.

You could go live any time up to midnight on your activation day. We'll send you an email to let you know everything’s up and running. In the unlikely event that your services haven't gone live by the following day, please get in touch.

Once you're live, you'll be ready to set up your router. You'll find a handy setup guide in the box or you can visit setting up your Wi-Fi Hub. Once your router is set up, it’s time to connect your devices.


When you join TalkTalk, we'll provide you with an activation date for your services to go live. As all the work to connect your services will be carried out at your local exchange, the engineer won't need access to your home so you don't need to be in on the day.

We're unable to change the date of your activation as this will have been arranged for the earliest available timeslot in line with our engineer availability. We'll simply connect your services on the date we provided, so everything will be ready for you to just plug in your router at a time that suits you.


You'll be charged our standard setup fee which covers connecting your line to our network and arranging an engineer visit if necessary.

This table shows the pices of our plans
Plan Setup type Price
Fast broadband New or existing line setup Up to £60.00
Fibre 35 New or existing line setup Up to £60.00
Fibre 65 New or existing line setup Up to £60.00
Upgrading to Fibre Upgrade setup Up to £60.00
Fibre 150 Installation Up to £60.00
Fibre 250 Installation Up to £60.00
Fibre 150 Data Only Installation Up to £60.00
Fibre 500 Data Only Installation Up to £60.00
Ultra Fibre Optic New or existing line setup Up to £60.00


Still need help?

We have a reduced support team available at the moment, which means the wait times to speak to us may be longer than usual. Why not manage your account or get help with your services online using one of the below options

My Account

View your bills & keep tabs on your usage.

Service ​Centre

New: See how your connection is performing.


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