Our Wi-Fi Hub is a breeze to get connected. Simply plug it in, switch it on and away you go.
If your router is not a Wi-Fi Hub please see our guide for setting up your Super Router
Take a moment to familiarise yourself with your Wi-Fi Hub, this will help you to set it up:
First you'll need to find your master socket. This is the main phone socket in your home - it’s usually a little larger than a normal phone socket and often has a horizontal line in the middle. There are two types of master socket:
Standard master sockets have one port on the front, which means you need a microfilter to connect your phone or Wi-Fi Hub. You'll also need to use microfilters in every other socket you're using in your home.
Pre-filtered master sockets have two ports on the front, which means your line is already split between your phone and broadband connection. You can plug your phone and Wi-Fi Hub straight into a pre-filtered master socket without using any microfilters.
The way you set up your Wi-Fi Hub depends on which master socket you have. Choose yours from the options below.
To use a wired connection, simply plug the Ethernet cable into your device. Then plug the other end into any of the yellow Ethernet ports on the back of your Wi-Fi Hub.
The light on the front of your Wi-Fi Hub will change colour depending on the status of your connection.
Wi-Fi Protected Setup (WPS) lets you easily connect network equipment like wireless printers to your router. Instead of manually typing in your Wi-Fi password, you simply press the WPS button on your Wi-Fi Hub to connect your device. Here’s how to do it:
Our experts are here to help, select one of the following contact options:
View your bills, keep tabs on your usage and message our team.
Problem with your connection? Run a health check on your line.
To help us deal with your query quickly, please confirm the following information when you write to us. We will aim to respond in writing to your query in 10 days.
- Your full name
- Your TalkTalk Phone or mobile number
- Your Signature
TalkTalk Correspondence Dept
PO Box 675
All letters will be sent to the primary billing address unless stated otherwise. Please also include the best way to contact you about your query, such as your contact phone number or contact address.
Call us for free on: 0345 172 0088
Make sure you have your account details to hand when you call.
Calls are free from your TalkTalk phone, our customer services team are available 8am-8pm, Technical Support 24/7 every day. If you’re deaf, hard of hearing or speech-impaired, the Text Relay Service can be used to help you contact us, simply dial 18001 followed by 0345 1720088