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Set up your Wi-Fi Hub

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Your new Wi-Fi Hub is a breeze to get connected. Simply plug it in, switch it on and away you go. Before you get started, make sure you unplug your old router and any other broadband equipment.

 

Getting to know your Wi-Fi Hub

Take a moment to familiarise yourself with your Wi-Fi Hub, this will help you to set it up:

 

Back of the Wi-Fi Hub with numbered markers pointing to each component

 

1. Broadband port

2. WPS button

3. Wi-Fi settings card

4. Ethernet ports

5. WAN port

6. Reset button

7. Power button

8. Power port


Light guide

The light on the front of your Wi-Fi Hub will change colour depending on the status of your connection. 

 

Front of Wi-Fi Hub

 

  1. Blinking amber – Your Wi-Fi Hub is starting up.
  2. Blinking amber and white – Your Wi-Fi Hub is connecting to the Internet.
  3. Solid white – You’re connected to the Internet.
  4. Solid amber – Your Wi-Fi Hub is verifying your connection. If you’ve got Fibre you should wait a few minutes. If you haven’t got Fibre, or the light stays solid amber for more than 15 minutes, please contact us.

Watch our video

View this video with British Sign Language.


Getting set up

First you'll need to find your master socket. This is the main phone socket in your home - it’s usually a little larger than a normal phone socket and often has a horizontal line in the middle. There are two types of master socket:

Standard master socket

NTE 5C master socket

 

  • Standard master sockets have one port on the front.
  • When connecting your router to a standard master socket, you'll need to use a microfilter.
  • This stops your phone and broadband signals from interfering with each other.
  • You'll also need to plug a microfilter into every other socket you're using in your home.

Pre-filtered master socket

NTE 5C MK4 master socket

 

  • Pre-filtered master sockets have two ports on the front.
  • This means that your line is already split between your phone and broadband connection.
  • You don't need to use any microfilters if you have a pre-filtered master socket.
  • You can plug your router straight into it.

Here's how to get set up if you have a standard master socket:

  1. Plug the microfilter with the broadband cable attached into the master socket.
  2. Plug the other end of the broadband cable into the broadband port on your Wi-Fi Hub.
  3. Insert the power cable into the Wi-Fi Hub’s power port and plug it into the wall. Turn on the switch.
  4. Push the Wi-Fi Hub’s power button.
  5. The light on the front of the Wi-Fi Hub will come on.

Wi-Fi Hub connected to master socket with a microfilter

 

Here's how to set up your Wi-Fi Hub with a pre-filtered master socket:

  1. Plug the broadband cable straight into the top or left-hand port on the master socket.
  2. Plug the other end of the broadband cable into the broadband port on your Wi-Fi Hub.
  3. Insert the power cable into the Wi-Fi Hub’s power port and plug into the wall. Turn on the switch.
  4. Push the Wi-Fi Hub’s power button.
  5. The light on the front of the Wi-Fi Hub will come on.

Wi-Fi Hub connected directly to the master socket without a microfilter


Using a wired connection

To use a wired connection, simply plug the Ethernet cable into your device. Then plug the other end into any of the yellow Ethernet ports on the back of your Wi-Fi Hub.

Wi-Fi Hub connected to a laptop with an Ethernet cable


Connecting using WPS

Wi-Fi Protected Setup (WPS) lets you easily connect network equipment like wireless printers to your router. Instead of manually typing in your Wi-Fi password, you simply press the WPS button on your Wi-Fi Hub to connect your device. Here’s how to do it:

 

View this video with British Sign Language.

 

  1. Follow the instructions that came with your device about connecting using WPS.
  2. Press the WPS button on the back of your Wi-Fi Hub until the LED on the front of your Wi-Fi Hub starts flashing amber.
  3. When your device has connected to your Wi-Fi Hub, the LED will turn solid white.
  4. If the connection fails, the LED will flash amber again before returning to solid white.
  5. Wait until the LED turns solid white and then try to connect again.

Got UFO or Faster 150 Fibre?

Your setup will be a little different from the above. Here's how to set up your Wi-Fi Hub if you have UFO and how to get set up if you've got Faster 150 Fibre.

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