We always aim to ensure that the details we hold for you are accurate. If you notice that any of your details are incorrect, you can amend and view most of your contact information in My Account. Simply select the Add or Edit button next to the information you'd like to change.
Some details, like your billing address and date of birth, can't be edited in My Account. To find out how to change these, please see the instructions below.
If you wish to transfer your account to someone else you will need to follow our change of ownership process.
If you notice a mistake in the address details we hold for you, please contact us so we can amend it.
If the email address we hold for you is incorrect, you can update it in the personal details section in My Account.
It isn't possible to change your date of birth in My Account. If you wish to amend your details, please contact us and we can arrange this.
Home phone - It isn't possible to change your home phone number. If you would like us to contact you on an alternative number, you can provide these under Mobile and Marketing phone number.
Mobile - To update the mobile number we hold for you, select Change mobile on the My details and settings page in My Account.
Let us know if you're still looking for help with your query.
We appreciate your feedback, why not take a moment to review our service by
completing a Trustpilot survey.
You can chat with us seven days a week. Alternatively, check out Contacting TalkTalk for other ways to talk to us.
We have a reduced support team available at the moment, which means the wait times to speak to us may be longer than usual. Why not manage your account or get help with your services online using one of the below options