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Our update on Coronavirus

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We’d like to reassure you that we’re still here to help, working hard to respond to all your queries as we continue prioritising our most vulnerable customers first and our chat experts are available to help with any question you have about your service. 

The worldwide COVID-19 pandemic means we still have challenges sending engineers out to connect or resolve any in home issues as a result of maintaining social distancing guidelines. We're really sorry if the situation has impacted your TalkTalk service, your ability to get in touch with us and we'd like you to know we're working around the clock to do what we can.

Customers who have already registered as needing additional accessibility support can call us 7 days a week from 10am to 7pm with a dedicated UK team supporting between 9am and 12pm Monday to Friday. You can register your additional accessibility requirements with us using My Account you can also checkout our Accessibility Hub, which is packed with specific support content. 

Customers who need support following a bereavement will also be able to speak to a dedicated support team 10am to 5pm Monday to Friday. If you've any other queries checkout our other support sites:

 


My Account

View & Pay your bill, Manage your boosts,
Track your usage, Manage your payments

 

 


Service Centre

Test your line, Check for issues,
Get SMS updates , Track your usage

 

 


Still looking for some help?

Our Chat experts are available between 8am and 7pm, 7 days a week, 365 days a year and on hand to help you with everything such as questions about your bill or service, changing your package or to help you resolve any technical problems with your service.

 

Some top tips from the team

We’re doing all we can to keep you connected. If you are going to be at home more often over the coming weeks and you need to work online and stay in touch with family and friends, then do read the below support content which can help you get the most out of your services. We hope you find this helpful. Let’s get through this together.

 

Working from home

Top tips to get the best from your broadband connection.

Keeping in touch

Staying in contact with friends and family.

WiFi Calling

Using your WiFi to make calls from your mobile phone.

Using VPN

Advice for getting your VPN up and running.

Avoiding Scammers

Watch out for Coronavirus related email scams.

Fancy a chat

Have a natter with other customers in the community

 

 

Customers with accessibility needs

We know some of you still need to speak to us so with the reduced team available we will prioritise our phone lines for customers who have already registered as needing additional accessibility support 7 days a week from 10am to 7pm with a dedicated UK team supporting between 9am and 12pm Monday to Friday. You can register your additional accessibility requirements with us using My Account you can also checkout our Accessibility Hub, which is packed with specific support.

 

Supporting someone else? If you're helping someone who needs additional accessibility support and would like to request that someone contact them to help with their query, please complete our
online enquiry form.

 

Extra support

You may be feeling worried, stressed and lonely as we all work together to stop the spread of Coronavirus by staying at home, away from others. If you're in need of some extra support during this difficult time, the below resources may be helpful to you:

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Remember, if you suspect you have Coronavirus, do not go to a GP surgery, pharmacy or hospital. Use the NHS 111 Coronavirus service to find out if you need to continue to stay at home or if you need medical help call 111, it's FREE for all customers.

 

NHS-111

 

 

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Looking for help ?

We have a reduced support team available at the moment, which means the wait times to speak to us may be longer than usual. Why not manage your account or get help with your services online using one of the below options