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Our update on Coronavirus

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The wellbeing of our employees and customers is our top priority throughout the ongoing Covid-19 pandemic, and whilst we have a reduced team available, we remain committed to serving our customers and keeping you all connected.

 


My Account

View & Pay your bill, Manage your boosts,
Track your usage, Manage your payments

 

 


Service Centre

Test your line, Check for issues,
Get SMS updates , Track your usage

 

 


You can chat to us online

To help us to respond to you, why not chat to a member of our online support team who are available to help 7 days a week

 

 

We know some of you do need to speak to us, and our team are available for all callers however please be aware that we continue to prioritise our phone lines for customers who have already registered as needing additional accessibility support 7 days a week from 9am to 7pm.

You can register any additional accessibility requirements with us using My Account and you can also check out our Accessibility Hub, which is packed with specific support content. 

We know that some of you may need to speak to us, depending on the nature of your question and if you want to use chat or a phone our opening hours may vary, you'll find details of what we're able to help you with below: 

 

Speak to us on the Phone

  Mon Tue Wed Thu Fri Sat Sun
Customer Service 9am-7pm 9am-6pm Closed
Tech Support 9am-7pm 9am-6pm Closed
Sales 9am-7pm 10am-6pm
Thinking of leaving us 9am-7pm 9am-6pm Closed
Accessibility support  9am-7pm  
Help with a new order 9am-7pm 9am-6pm Closed
Mobile 9am-7pm 9am-6pm Closed

 

 

Message us on Live Chat  

  Mon Tue Wed Thu Fri Sat Sun
Customer Service 9am-9pm 9am-7pm 9am-6pm
Tech Support 9am-9pm 9am-7pm 9am-6pm
Sales 9am-9pm 9am-7pm 9am-6pm
Thinking of leaving Us 9am-9pm 9am-7pm 9am-6pm
Help with a new order 9am-7pm 9am-7pm Closed
Mobile 9am-7pm 9am-7pm 9am-6pm
 

 

Information about upcoming engineer visits

In light of the Government’s latest measures, Openreach are continuing to install TalkTalk broadband and fixing faults without entering customers homes, where possible. However, if you experience a total loss of service they may need to enter your home to restore service.

If the engineer needs to enter your property, it will be at your discretion, for the least amount of time possible and at a safe distance to prevent the spread of the virus. If you test positive for COVID-19 within 14 days of an engineer visiting you, please contact us so we can inform the engineer that visited you. We may also need to share your contact information with NHS Test & Trace. Check out Openreach's update for their latest on covid-19.


Some top tips from the team

We’re doing all we can to keep you connected. If you are going to be at home more often over the coming weeks and you need to work online and stay in touch with family and friends, then do read the below support content which can help you get the most out of your services. We hope you find this helpful. Let’s get through this together.

 

Working from home

Top tips to get the best from your broadband connection.

Keeping in touch

Staying in contact with friends and family.

WiFi Calling

Using your WiFi to make calls from your mobile phone.

Using VPN

Advice for getting your VPN up and running.

Avoiding Scammers

Watch out for Coronavirus related email scams.

Fancy a chat

Have a natter with other customers in the community

 

 

Customers with accessibility needs

We know some of you still need to speak to us so with the reduced team available we will prioritise our phone lines for customers who have already registered as needing additional accessibility support 7 days a week from 9am to 7pm with a dedicated UK tech team supporting between 9am and 12pm Monday to Friday. You can register your additional accessibility requirements with us using My Account you can also checkout our Accessibility Hub, which is packed with specific support.

 

Supporting someone else? If you're helping someone who needs additional accessibility support and would like to request that someone contact them to help with their query, please complete our
online enquiry form.

 

Extra support

You may be feeling worried, stressed and lonely as we all work together to stop the spread of Coronavirus by staying at home, away from others. If you're in need of some extra support during this difficult time, the below resources may be helpful to you:

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Remember, if you suspect you have Coronavirus, do not go to a GP surgery, pharmacy or hospital. Use the NHS 111 Coronavirus service to find out if you need to continue to stay at home or if you need medical help call 111, it's FREE for all customers.

 

NHS-111

 

 

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Looking for help ?

We have a reduced support team available at the moment, which means the wait times to speak to us may be longer than usual. Why not manage your account or get help with your services online using one of the below options