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Our update on Coronavirus

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The wellbeing of our employees and customers is our top priority throughout the ongoing Covid-19 pandemic. Due to the latest highly infectious strain of Covid-19 and our commitment to maintain social distancing there is unfortunately some reduced availability from our overseas customer support teams.

We’ll continue to prioritise our phone lines for customers who have already registered as needing additional accessibility support and we remain committed to serving our customers and keeping you all connected. We're sorry if the situation has impacted your TalkTalk service and your ability to get in touch with us easily. Thank you for your patience.

 


My Account

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Service Centre

Test your line, Check for issues,
Get SMS updates , Track your usage

 

 


You can chat to us online

The wellbeing of our employees and customers is our top priority throughout the ongoing Covid-19 pandemic. Unfortunately, we have a reduced team available and you may experience some delay getting connected to a member of our team. Thank you for your patience.

 

 

We know that some of you may need to speak to us, depending on the nature of your question and if you want to use chat or a phone our opening hours may vary, you'll find details of what we're able to help you with below: 

 

Waiting to speak to us:  Unfortunately we have a reduced support team available and there could be delay getting connected to one of us . You may want to come back tomorrow morning between 9am and 12pm when we’re typically less busy, alternatively you can wait for a member of our team to become available. Thank you for your patience.

 

Speak to us on the Phone

  Mon Tue Wed Thu Fri Sat Sun
Customer Service < ------------------ 9am-7pm ------------------ > 9am-6pm Closed
Tech Support < ------------------ 9am-7pm ------------------ > 9am-6pm Closed
Sales < ------------------ 9am-7pm ------------------ > 10am-6pm
Thinking of leaving us < ------------------ 9am-7pm ------------------ > 9am-6pm Closed
Accessibility support  < ---------------------------------- 9am-7pm ------------------------------------ >
Help with a new order < ------------------ 9am-7pm ------------------ > 9am-6pm Closed
Mobile < ------------------ 9am-7pm ------------------ > 9am-6pm Closed

 

 

Message us on Live Chat  

  Mon Tue Wed Thu Fri Sat Sun
Customer Service < ------------------ 9am-9pm ------------------ > 9am-7pm 9am-6pm
Tech Support < ------------------ 9am-9pm ------------------ > 9am-7pm 9am-6pm
Sales < ------------------ 9am-9pm ------------------ > 9am-7pm 9am-6pm
Thinking of leaving Us < ------------------ 9am-9pm ------------------ > 9am-7pm 9am-6pm
Help with a new order < ------------------ 9am-7pm ------------------ > 9am-7pm Closed
Mobile < ------------------ 9am-7pm ------------------ > 9am-7pm 9am-6pm
 

 

 

Information about upcoming engineer visits

In light of the Government’s latest measures, Openreach have shared new guidelines to help protect customers and engineers. Installation dates for customers who have recently taken a TalkTalk package are unaffected by these new measures and your new service will be installed as scheduled. Openreach will also continue to fix faults for all other customers, without entering customers’ homes where possible and at a safe distance. If the engineer needs to enter your property, it will be at your discretion, for the least amount of time possible.

If you test positive for COVID-19 within 14 days of an engineer appointment, please contact us so we can inform the engineer that visited you. We may also need to share your contact information with NHS Test & Trace.


 

Some top tips from the team

We’re doing all we can to keep you connected. If you are going to be at home more often over the coming weeks and you need to work online and stay in touch with family and friends, then do read the below support content which can help you get the most out of your services. We hope you find this helpful. Let’s get through this together.

 

Working from home

Top tips to get the best from your broadband connection.

Keeping in touch

Staying in contact with friends and family.

WiFi Calling

Using your WiFi to make calls from your mobile phone.

Using VPN

Advice for getting your VPN up and running.

Avoiding Scammers

Watch out for Coronavirus related email scams.

Fancy a chat

Have a natter with other customers in the community

 

 

Customers with accessibility needs

We know some of you still need to speak to us so with the reduced team available we will prioritise our phone lines for customers who have already registered as needing additional accessibility support with a dedicated UK tech team supporting 7 days a week from 9am to 7pm weekdays and 9am to 6pm weekends

You can register your additional accessibility requirements with us using My Account you can also checkout our Accessibility Hub, which is packed with specific support.

 

 

Extra support

You may be feeling worried, stressed and lonely as we all work together to stop the spread of Coronavirus by staying at home, away from others. If you're in need of some extra support during this difficult time, the below resources may be helpful to you:

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Action Fraud have issued warnings about fake text messages and emails offering the Coronavirus vaccine in an attempt to steal personal and financial information. If you receive a message claiming to be from the NHS asking you to apply for the COVID vaccine by providing your details, this is a scam. Always check the official NHS website for the latest information about the vaccination.

 

Remember, if you suspect you have Coronavirus, do not go to a GP surgery, pharmacy or hospital. Use the NHS 111 Coronavirus service to find out if you need to continue to stay at home or if you need medical help call 111, it's FREE for all customers.

 

NHS-111

 

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Looking for help ?

We have a reduced support team available at the moment, which means the wait times to speak to us may be longer than usual. Why not manage your account or get help with your services online using one of the below options