We’re here 24/7. 365 days a year.
Ask questions. Find your answers. Connect.

Showing results for 
Show  only  | Search instead for 
Did you mean: 

Restore your router to factory settings

Restoring your router to its factory settings can help with speed issues or other connection problems. To restore your router to its factory settings, follow these steps:

  1. Switch your router on, if it isn't already
  2. Locate the reset pinhole button. This is usually on the back or side of your router
  3. Gently push a pin, a straightened paperclip or another appropriate item into the hole until you feel a click. Hold it for 30 seconds
  4. Any lights on the front of the router should turn off and come back on again
  5. Once your router has fully booted and any lights are on, you can reconnect your devices to your Wi-Fi
  6. If the power light on your Super Router is red or the light on your Wi-Fi Hub stays solid amber for more than 15 minutes, then your router may be faulty and you'll need to get in touch so we can look into this for you


Warning: Doing a full reset will wipe your router's existing settings. If you've changed any settings, such as your WiFi password, you'll need to update them again once your router has booted up.


Still need help?

We have a reduced support team available at the moment, which means the wait times to speak to us may be longer than usual. Why not manage your account or get help with your services online using one of the below options

My Account

View your bills & keep tabs on your usage.

Service ​Centre

New: See how your connection is performing.


Here 24/7, 365 days a year, why not post your question?