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TV Parental Controls

Your Parental Control Preferences allow you to restrict access and hide certain channels and content on your TV. This will help you to protect the young ones from the material you’d rather they not see without PIN Access. 

 

 

 

 

 

What will my Parental Controls restrict?

When active, your Parental Controls will lock certain types of content, allowing it to only to be accessed after entering your four-digit PIN.

Once set, it’ll be applied to On Demand content and any programmes that have been recorded after the 9:00 pm watershed.  Depending on which option you choose, this can include all programmes or films that are rated either PG and over, 12 and over, 15 and over or 18.

 

TalkTalk TV HubTalkTalk TV Hub

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Hub

TalkTalk TV 4K BoxTalkTalk TV 4K Box

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4k box

TalkTalk TV BoxTalkTalk TV Box

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TalkTalk TV Plus BoxTalkTalk TV Plus Box

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TalkTalk TV Hub

If you want to protect your family from inappropriate content there are two places you can set parental controls.

  1. Press the Home button on your TV Hub remote
  2. Select Settings (cog)
  3. Select TV settings
  4. Select Restrict Channels & Content
  5. Enter your Pin (default is 1234)
  6. There are two options and you need to press OK on your remote to toggle the options on/off:
    a. Hide Adult Content will block all adult channels & categories
    b. Restrict Rated Programmes, if this is selected then a specific age rating range can be chosen (blocking PG & Over, 12 and Over, 15 and over or 18)
  7. If you wish to remove the Parental Controls follow the same steps but deselect the relevant option(s)

 

Google Play Store

Full information on how to set up account level controls can be found on Googles support page, this can be used to control which apps can be seen or installed on any device linked to the account.

 

  1. Press the Home button on your TV Hub remote
  2. Select Settings (cog)
  3. Select TV settings
  4. Select Change Parental Control PIN
  5. Enter your Pin (default is 1234)
  6. Select New Parental PIN
    Enter a new PIN
    Re-enter your new PIN
  7. Press Back to return to the main menu

 

 

TalkTalk TV 4k Box

To set up parental controls on your TV box:

  1. Press the Home button on your remote
  2. Select Settings
  3. Select Parental Settings
  4. Enter your PIN
  5. All of your parental control options will be displayed and you may select which option/(s) you would like to set-up
Descriptions of each option:

Lock TV programmes with Parental Guidance – Select this box if you wish to lock programmes that require parental guidance.

Hide adult TV channels – Select this box if you wish to hide all adult channels

Lock TV programmes recorded under watershed - Select this option to lock TV programmes between 9:00pm and 5.30am

TV channels locked and hidden - You can set which channels you wish to hide and lock by clicking on this option. Once clicked, you can select the channels you would like to lock and which channels you would like to lock.  Please note, hidden channels can't be seen in your TV guide, but locked channels can be seen. The locked channels will require the 'Parental Pin' to watch.   

Apps locked – You can set additional controls per On Demand App (i.e. bar the access to each individual App) in the On Demand section, like Amazon Prime Video, Hayu, Deezer etc...

 

To change or modify your PIN, please follow the steps below:

  1. Press the Home button on your remote
  2. Select Settings
  3. Select Parental Settings
  4. Enter your PIN
  5. Select Modify PIN
  6. Enter a new PIN and under Confirm, re-enter the new PIN
  7. Select Continue

 

 

talktalk tv box & Plus box

To hide the adult category from your Guide and On Demand menu:

  1. Press the Menu / youview button on your remote control 
  2. Press the up arrow to select Settings
  3. Select Parental Controls Restrict Rated Programmes
  4. You'll now be asked to enter your PIN
  5. Select Adult Channels & Categories
  6. Use the up and down arrows on your remote to select hide/show
  7. Select Done to confirm your changes

To restrict access to rated programmes:

  1. Select Restrict Rated Programmes
  2. Press OK to turn this setting ON
  3. Select your required settings and select Done to confirm

Select whether you’d like to see Guidance/Watershed labels in your guide by selecting OK to switch on/off.

 

You can manage parental controls to keep the little ones safe from unsuitable content.

Your pin is set as default to 1 2 3 4

If you had an engineer install they'll have changed it to match your Payment PIN. For speedy installs, you can change it yourself.

To change your Parental Controls PIN follow these steps:

  1. Press the Menu / youview button on your remote
  2. Press the up arrow to select Settings and then Change Parental Control PIN
  3. Enter PIN > Enter new PIN 
  4. Select Done to confirm.

On the first PIN change, you'll be asked to set a security question.

If you've lost your PIN and forgotten the answer to your security question you'll need to reset your TV box back to factory settings.

 

 

Sky Cinema are currently the only channels on TalkTalk TV (and some Sky channels on NOW) that do not follow the watershed and can play age rated content at any time. This means we're required to protect 12 rated content with your PIN before Sky's 8pm watershed, even when Parental Controls are turned off. If you're watching the channels after the watershed you shouldn’t be asked to enter your PIN.