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Using Last Caller Barring

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This calling feature is the perfect way to stop nuisance callers. You can use it to block the last number to call you, or you can enter specific numbers you’d like to bar. Whenever someone tries to call you from a blocked number, they will hear a recorded message and you won't be disturbed with the call. You can block up to 100 different numbers using Last Caller Barring. 

You may also want to check out About CallSafe our free feature where all your incoming calls are screened before your phone rings.


Update, we're aware some customers are having issues with this service. Our team is looking into this as a priority so if you're having issues then please contact us.


  1.  Login to My Account
  2.  Choose My services, then Manage home phone Boosts
  3.  Tick the box next to Last Caller Barring
  4.  Save your changes by clicking the Update button at the bottom of the page

To block the last number to call you:

  1.  After the number you want to block has called you, hang up and then dial 1 4 2 5 8 on your phone
  2.  Confirm that you want to block the number by dialling * *
  3.  The last number to call you will now be blocked

To block a specific number:

  1.  Dial 1 4 2 5 8
  2.  When prompted to manage your list of barred numbers, enter your PIN (default is 1 2 3 4)
  3.  Press 2 to review your barred numbers list
  4.  Now follow the instructions on the phone
  5. The number(s) you’ve entered will now be blocked from calling you

To report a number to us after you've blocked it:

After you've blocked a number, you can report it to us by pressing 1 when prompted

To change your Last Caller Barring PIN:

  1.  Dial 1 4 2 5 8
  2.  Immediately enter your PIN (default is 1 2 3 4)
  3.  Select ‘Change your PIN’
  4.  Now follow the instructions on the phone


  1.  Dial 1 4 2 5 8 
  2.  Enter your PIN (default is 1 2 3 4)
  3.  Select 2 to review your barred numbers list
  4.  You will now hear a list of your barred numbers. To skip to the next number, press 6 and to skip back press 4 
  5.  When you hear the number you'd like to remove, press *

When you remove Last Caller Barring, you will lose all of your previously blocked numbers.

Simply follow the steps you used to activate this feature in My Account, only this time remove the tick next to Last Caller Barring and click Update to confirm. 


If you've forgotten your PIN, you'll need to remove Last Caller Barring in My Account

This will revert your PIN back to default (default is 1 2 3 4).



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