Your TV Plus box can record two Freeview channels at the same time or you can watch one channel while recording another. To ensure you get the best experience possible, our non-fibre customers are restricted to recording one boost channel at a time. Whereas our fibre customers will be able to record two boost channels at the same time.
All content in the Guide can be recorded, including:
On Demand content in More TV and the backwards guide can't be recorded, but is usually available for a week or more giving you plenty of time to catch up on anything you've missed.
Only customers with a TalkTalk Plus TV box can record.
Press the YouView / Menu button on your remote, followed by guide.
Find the programme you want to watch on the relevant channel. For example, BBC news at 10 on BBC1. And Press the 'R' button on your remote
If the programme you're recording is part of a series, you'll be given the option to either record the whole series, or just that episode.
TalkTalk TV planner app for Android and iOS allows you to view the Guide and programme details, and set reminders. If you have a TV Plus box, you can also set recordings remotely using your mobile device.
Key features include:
Your programme will no longer be recorded. You can also cancel your recordings via the Guide. To do this simply press the record (red R) button on the programme you'd like to cancel.
Your TalkTalk TV Plus box can record 185 hours of Standard Definition or 60 hours of High Definition TV programmes and films from the Guide. If you have lots of recordings, it's easy to check the remaining space and if you're near the limit the Automatic Delete feature will help to free up space.
At the bottom of the screen, you'll see a progress bar which displays the percent of free space available.
To help free up space on your TalkTalk TV Plus box, and ensure scheduled recordings are successful, you can set your Box to automatically delete content, starting with the oldest, when it's about to reach it's limit. To make sure a recording doesn't get deleted lock it in MyTV.
If you want to manually manage your recordings then follow the steps below to turn this feature off.
To protect individual recordings from being deleted, you can lock them.
Once you have recorded a programme or film it will be stored on your box to watch any time.
Press the YouView / Menu button on your remote
Scroll across to MyTV
Select one of your last 10 recordings from the Main Menu
Alternatively, press OK to see the full list of recordings
To watch the programme from the beginning, simply click OK on your remote
To pick a specific time in the programme to watch from, use the rewind and fast forward arrow buttons and press the play button to confirm
To make sure there are no disappointments when it comes to playing back your recordings, follow our 4 tips below:
Leave your box on or in standby mode. If you switch it off at the mains or power it down, it won't record
Check your TV aerial cable is firmly connected to your TV box and also plugged in your wall socket
If your programme is likely to overrun, record the programme after it too so you don't miss any coverage
If you're recording boost channels, make sure your internet is on and TV box is connected to your router
Our experts are here to help, select one of the following contact options:
View your bills, keep tabs on your usage and message our team.
Problem with your connection? Run a health check on your line.
08:00 - 22:00
To help us deal with your query quickly, please confirm the following information when you write to us. We will aim to respond in writing to your query in 10 days.
- Your full name
- Your TalkTalk Phone or mobile number
- Your Signature
TalkTalk Correspondence Dept
PO Box 675
All letters will be sent to the primary billing address unless stated otherwise. Please also include the best way to contact you about your query, such as your contact phone number or contact address.
Call us for free on: 0345 172 0088
Make sure you have your account details to hand when you call.
Calls are free from your TalkTalk phone, our customer services team are available 8am-8pm, Technical Support 24/7 every day. If you’re deaf, hard of hearing or speech-impaired, the Text Relay Service can be used to help you contact us, simply dial 18001 followed by 0345 1720088