Struggling to get online? Don't worry, we'll have you back online in no time, be sure to check the following tips before contacting us.
When you first join us or upgrade your package, your broadband will go through a stabilisation period. This can last up to 10 days, and it's normal to experience varying speeds and occasional drops in your connection during this time.
See how your broadband is performing using our My Connection service . Run a connection test, check for issues in your area and get SMS updates on problems that are affecting your services.
Make sure your router is connected to your main phone socket rather than an extension socket. Your main phone socket is where your phone line enters your home, whereas extension sockets are connected to your main phone socket with wiring that isn't built for transmitting broadband signals.
A microfilter is a small device that stops your phone signal from interfering with your broadband signal and vice versa.
For your microfilters to work properly, you'll need to plug one into every socket you're using in your home. You'll get two microfilters with your router.
Your router's wires and cables can easily get knocked out of place or become loose over time. You should check that your equipment is all connected properly and set up correctly. Microfilters that are faulty or set up incorrectly can also cause connection issues. Here's how to get the most out of your microfilters:
To restart your router, simply turn it off at the mains and leave it off for 20 minutes if you have Fibre or for 30 seconds if your broadband is non-Fibre (ADSL). If you have a separate modem device that connects to your router (for example for G.fast products such as Fibre 150/250) than that device also needs to be turned off (along with your router) for 20 minutes.
Your test socket is inside your main phone socket. When you connect your router to your test socket, you bypass all the internal wiring in your home and connect directly to the phone line outside. This makes it the ideal point to test your internal wiring for faults.
Let us know if you're still looking for help with your query.
We appreciate your feedback, why not take a moment to review our service by
completing a Trustpilot survey.
You can chat with us seven days a week. Alternatively, check out Contacting TalkTalk for other ways to talk to us.
We have a reduced support team available at the moment, which means the wait times to speak to us may be longer than usual. Why not manage your account or get help with your services online using one of the below options