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Your Openreach engineer appointment

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Openreach are highly qualified engineers who maintain the wiring network from the telephone exchange to your home. They work on behalf of all telecoms providers and we use them for carrying out repairs and installing new lines.

Lockdown restrictions across the UK: You may be wondering what this means for your Openreach engineer visit, we wanted to reassure you we’re working hard to ensure your appointments happen as planned. Please be aware that some precautionary measures are in place following the outbreak of Coronavirus (COVID-19) which may affect your appointment, More information.

When you book an Openreach appointment, you'll be updated via SMS with the following information:

Date and time of your appointment. This is sent the day before the engineer visit.

Name and contact number of the engineer visiting. This is sent on the day of the engineer visit.

When the engineer is on their way. This is usually within one hour of travelling time.


For more information about your appointment, take a look at our FAQs.

Your appointment may be chargeable depending on the type of fault you have. Take a look at our engineer charges for more information.


If you'd like to reschedule your Openreach engineer appointment, please give us a call on 0870 087 8777 at any time up to 12 noon the day before your appointment. If you call us after 12 noon the day before your visit there may be a late booking charge of £65.


In the unlikely event that your engineer doesn’t arrive, please double-check your appointment date on your SMS.

Remember, your engineer can arrive at any time within your allocated time slot, so please make sure you've allowed enough time for them to arrive. They could also be delayed due to unforeseen circumstances.


For information about TalkTalk engineers head over to your TalkTalk engineer appointment.


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