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Our engineers can help you with anything from installing your services to fixing a fault.
- Appointments are available between 7am-6pm Monday to Saturday.
- We'll give you a 2-3 hour timeslot for your appointment, and your engineer can arrive at any time within this timeslot.
- If we find a fault outside of your property, we may arrange a separate visit from an Openreach engineer. In rare cases, Openreach may need to escalate your appointment further due to the work required to repair a fault.
For more information about your appointment, take a look at our FAQs.
Your appointment may be chargeable depending on the type of fault you have. Head over to engineer charges for more information.
You can reschedule your engineer appointment in a few simple steps in My Account.
- Login to My Account
- Select View Order Progress on the main dashboard page
- In the Appointment summary on your Order tracker timeline, select Change Appointment (If you cannot see this, then you will need to contact us to reschedule the appointment)
- Choose a new date and time that suits you
The cut off time for cancelling or rearranging your appointment is 12 noon the day before your appointment. If you have a Monday booking, you'll need to amend it by 12 noon on Saturday.
If you amend your booking after 12 noon the day before your visit (or Saturday for a Monday booking) you will be subject to a missed appointment charge of £75.
In the unlikely event that your engineer doesn’t arrive, please double-check your appointment date.
Remember, your engineer can arrive at any time within your allocated time slot, so please make sure you've allowed enough time for them to arrive. They could also be delayed due to unforeseen circumstances.
Here's what to expect from your TalkTalk engineer visit, including charges:
- The maximum potential TalkTalk engineer charge will be £75 (including VAT) for the visit
- We'll charge you if our engineer was unable to find a fault with your service during your visit, or the fault was found to be related to a condition inside your premises. We won't charge you if the fault is caused by TalkTalk equipment, unless the fault was caused by you damaging or misusing the equipment. For more information, please see our list of engineer charges
- Missed appointments will be charged at £75
- If you need to cancel or reschedule the appointment, you'll need to contact us no later than 12 noon the day before the appointment (or Saturday for a Monday appointment)
- If you cancel or reschedule after 12 noon the day before your appointment (or Saturday for a Monday booking) there will be a late booking charge of £75
- Someone who is over the age of 18 must be present for the duration of the engineering visit, or else the engineer will not be able to complete work. If this is the case, a missed appointment charge of £75 will be issued
- Any charges will be present on either one of your next 2 bills
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