Our engineers can help you with anything from installing your services to fixing a fault.
Lockdown restrictions across the UK: You may be wondering what this means for your Openreach engineer visit, we wanted to reassure you we’re working hard to ensure your appointments happen as planned. Please be aware that some precautionary measures are in place following the outbreak of Coronavirus (COVID-19) which may affect your appointment, More information.
For more information about your appointment, take a look at our FAQs.
Your appointment may be chargeable depending on the type of fault you have. Head over to engineer charges for more information.
You can reschedule your engineer appointment in a few simple steps in My Account.
The cut off time for cancelling or rearranging your appointment is 12 noon the day before your appointment. If you have a Monday booking, you'll need to amend it by 12 noon on Saturday.
If you amend your booking after 12 noon the day before your visit (or Saturday for a Monday booking) there may be a late booking charge of £30.
In the unlikely event that your engineer doesn’t arrive, please double-check your appointment date.
Remember, your engineer can arrive at any time within your allocated time slot, so please make sure you've allowed enough time for them to arrive. They could also be delayed due to unforeseen circumstances.
Here's what to expect from your TalkTalk engineer visit, including charges:
We have a reduced support team available at the moment, which means the wait times to speak to us may be longer than usual. Why not manage your account or get help with your services online using one of the below options
View & pay your bills & keep tabs on your usage.
New: See how your connection Is performing.
Our chat experts are available 7 days a week, 365 days a year.