Our engineers can help you with anything from installing your services to fixing a fault.
- Appointments are available between 7am-6pm on weekdays and 7am-4pm on Saturdays.
- We'll give you a 2-3 hour timeslot for your appointment; your engineer can arrive at any time within this timeslot.
- If we find a fault outside of your property, we may need to arrange a separate visit from an Openreach engineer.
Lockdown restrictions across the UK: You may be wondering what this means for your Openreach engineer visit, we wanted to reassure you we’re working hard to ensure your appointments happen as planned. Please be aware that some precautionary measures are in place following the outbreak of Coronavirus (COVID-19) which may affect your appointment, More information.
For more information about your appointment, take a look at our FAQs.
Your appointment may be chargeable depending on the type of fault you have. Head over to engineer charges for more information.
You can reschedule your engineer appointment in a few simple steps in My Account.
- Login to My Account
- Select Home in the toolbar
- Select Track order in the dropdown menu
- Next to your booked appointment, select the Change Appointment button
- Choose a new date and time that suits you
The cut off time for cancelling or rearranging your appointment is 12 noon the day before your appointment. If you have a Monday booking, you'll need to amend it by 12 noon on Saturday.
If you amend your booking after 12 noon the day before your visit (or Saturday for a Monday booking) there may be a late booking charge of £30.
In the unlikely event that your engineer doesn’t arrive, please double-check your appointment date.
Remember, your engineer can arrive at any time within your allocated time slot, so please make sure you've allowed enough time for them to arrive. They could also be delayed due to unforeseen circumstances.
Here's what to expect from your TalkTalk engineer visit, including charges:
- The engineer charge will be £40 (including VAT) for the visit if any of the equipment is damaged by yourself. For more information, please see our list of engineer charges
- If the fault is found to have been caused by TalkTalk supplied equipment then the visit will be free of charge
- Missed appointments will be charged at £30
- If you cancel or reschedule after 12 noon the day before your appointment (or Saturday for a Monday booking) there will be a late booking charge of £30
- Someone who is over the age of 18 must be present to sign for the engineer visit and accept any charges
- There will be a late cancellation charge if a nominated person aged 18 or over is not present
- Any charges will be present on either one of your next 2 bills
- If you need to cancel the appointment, you must contact us no later than 12 noon the day before the appointment (or Saturday for a Monday appointment)
- To reschedule your appointment, you must contact us no later than 12 noon the day before the appointment (or Saturday for a Monday appointment)
- You will usually receive a call up to 24 hours before the appointment from the engineer to confirm your booking
Looking for help ?
We have a reduced support team available at the moment, which means the wait times to speak to us may be longer than usual. Why not manage your account or get help with your services online using one of the below options
My Account
View & pay your bills & keep tabs on your usage.
Service Centre
New: See how your connection Is performing.
Chat to us
Our chat experts are available 7 days a week, 365 days a year.
