cancel
Showing results for 
would you rather see results for 
Did you mean: 
Need help?

TalkTalk engineer charges

Reply
5 REPLIES 5
mikemal
Super Duper Contributor

Hi,

 

About a month ago I had reported a loss of phone connection, and made it clear the problem was external.

This was subsequently confirmed by both the TalkTalk and Open Reach engineers.

 

I am now been charged £40 for the unnecessary visit by TalkTalk engineer.

 

An explanation would be greatly appreciated.

 

Kind regards

Mike

WILMA OPEN THAT DOOR!!!
Community Team

Hi @mikemal

 

I will look into this for you and get back to you. 

 

Regards

 

mikemal
Super Duper Contributor

Thank you Arne

WILMA OPEN THAT DOOR!!!
Community Team

Hi @mikemal

 

Upon investigation, I have cleared the charge as the wrong engineer has been sent, the issue should have been sent straight to Openreach and Not a Home visit. 

 

You will be able to see this in the transaction history of My Account. 

 

Regards

mikemal
Super Duper Contributor

Thank you Arne

 

Kind regards

Mike

WILMA OPEN THAT DOOR!!!
Community Team