You won't be charged the £12.50.
An unfortunate set of circumstances meant your account was transferred before the direct debit was fully in place. Because if this it triggered the email you received.
You also won't be charged twice, so if you can pay by an alternative means, this would be the way forward until next month when your DD should be taken correctly.
There is a pinned note at the top of the forum from a staff support member giving a bit of clarity.
Hope this goes some way to putting your mind at rest.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here:
How to contact TalkTalk Broadband - Help & Support.
