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No discount applied again.

JohnWil
First Timer
Private Message TalkTalk

Wednesday

Message 2 of 2

My old package was ending so I agreed to a new package deal in January and every month the new bill arrives and no discounts applied. I contact the chat get the extra money removed and am assured that it will be sorted out. My new bill once again is without any of the agreed discounts. I really don't want to send the days contacting them repeatedly to finally get it sorted and then find myself back again in exactly the same situation. Is there any way to get this finally sorted out?

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1 REPLY 1

Gliwmaeden2
Community Star
Private Message TalkTalk

Wednesday

Message 1 of 2

@JohnWil, it simply cannot be done through the forum as there are no longer staff employed by Talktalk working on here.

 

There is a complaints procedure explained in a link at the foot of every Talktalk page, so following that path might help you get a satisfactory resolution.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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