Still being charged from another provider

[Brophy1967]

I was with virgin media and changed over to talk talk beginning of April under the understanding that you would cancel my contract with them. I am still getting demands from virgin media stating I owe them 2 months worth of bills. Could u please support with this 

[ferguson]

Did you move using the One Touch Switching process? If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.