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on 25-05-2024 03:58 AM
Hello, I’ve been of work due to ill health for 6months & really struggling to pay so keep getting late fee charges is there anyway these can be dropped while on ssp
many thanks
sam
on 25-05-2024 08:51 AM
@Sammy-1, there won't be forum staff support before Tuesday at the earliest, but support via phone or Chat should be open as usual. Phone support is closed for most purposes on Sundays but open today, 9am - 6pm.
There's not much flexibility other than adjusting when you pay for just one month. See this article:
https://community.talktalk.co.uk/t5/Articles/Struggling-to-pay/ta-p/2608934
However, depending on your vulnerability due to ill health, it may be that they can be more helpful, so it is always worth asking. See this information:
https://community.talktalk.co.uk/t5/TalkTalk-Accessibility/ct-p/talktalk-accessibility
Details of opening hours are near the end of this link:
https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529