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can not access my billing account

henrymycatis18
First Timer
Private Message TalkTalk

on ‎16-06-2025 08:40 PM

Message 4 of 4

why can i not able to get access to my billing account

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3 REPLIES 3

ferguson
Community Star
Private Message TalkTalk

on ‎18-06-2025 09:55 AM

Message 1 of 4

@henrymycatis18 

How are you getting on? 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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nomfezeko-TT
Support Team
Staff
Private Message
In response to ferguson

on ‎17-06-2025 08:09 AM

Message 2 of 4

Hi there @henrymycatis18 , thank you for reaching out to us. I understand that you're having trouble accessing your billing account, please refer to @ferguson 's post and let us know how you usually access you bills and if you have tried logging in directly to MyAccount. 

 

-Fez. 

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ferguson
Community Star
Private Message TalkTalk

on ‎16-06-2025 09:04 PM

Message 3 of 4

Are you trying to access via the link in your billing email? If so, there are some issues with that at present, have you tried logging in directly to My Account?

 

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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