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Broadband help

For queries about your TalkTalk broadband service.

150 fibre sing up email problem domain restriction

Not-Happy
Enlightened One
Private Message

‎28-11-2024 04:37 PM - edited ‎28-11-2024 04:39 PM

Message 2 of 2

What the &@##?? can not use a TT email to upgrade to 150 fibre

ScamScam

 

Just when i thought TT could not get any more scummy

the other problem is £28 for 18 month contract

 

But when i sing into my tt account its £32 for a 24 month contract for the same 150 fibre SCAMMERS

ScamScamscamscam

 

Been with TT from the age of 18 i am now 40 that's 22 years TT has no respect for its long term customers

 

WHAT IS GOING ON HERE ???

I am a lot happier when I don't have to deal with TalkTalk customer services on the phone
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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎28-11-2024 05:45 PM

Message 1 of 2

You wouldn't be able to buy it as a "new" customer using the same email address if you are using it currently for billing purposes- and for several years now, Talktalk has discouraged use of Talktalk-based addresses for billing.

 

We always tell customers to renew / upgrade using Chat or phoning 03451 720088 because the deals in Offers and Upgrades are usually not so great, or include hidden extras. 

 

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

 

So put your case to the Loyalty team agents, @Not-Happy.

Gliwmaeden2, a fellow customer.

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