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Broadband help

For queries about your TalkTalk broadband service.

2.4Ghz

slaw99
First Timer
Private Message

on ‎15-11-2023 11:05 AM

Message 4 of 4

I have an eero6 router. I need to set the NaimMu-soQB streaming device to use 2.4ghz. This I achieve by pausing the 5ghz connection. The QB then connects to the 2.4Gz but then falls back to 5ghz as soon as the 10 minutes pause time elapses.

Please advise is there a way to force the QB to stay on the 2.4ghz connection.

Rgds

Simon

 

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3 REPLIES 3

KeithFrench
Community Star
Private Message TalkTalk

on ‎15-11-2023 12:58 PM

Message 1 of 4

Well the AP disagrees with you.

 

Why does it need to be on the 2.4GHz band anyway,, unless it is a range issue, the 5GHz band allows for the fastest speed. You may be anle to disable Band Steering in the Eero App, I don't know. However, if you can this is likely to adversely affect the performance of the rest of your 5GHz capable devices.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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slaw99
First Timer
Private Message
In response to KeithFrench

on ‎15-11-2023 12:21 PM

Message 2 of 4

I get that but I don't want the QB on the 5GHZ connection as it requires 2.4GHz to function correctly with other NAIM multi-room devices.

 

 

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KeithFrench
Community Star
Private Message TalkTalk

on ‎15-11-2023 11:31 AM

Message 3 of 4

Not knowing this device at all, it is only a network adapter at the end of the day as far as any router is concerned. The Band Steering feature of most WiFi APs is there to move any 5GHz capable device to the 5GHz band, to improve network performance.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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