I now give a WARNING to everyone I know not to use talk talk broadband!! I was without internet for 3 full months in May 2023. It took 12 calls (all over an hour) to get it fixed. I was then promised compensation that never arrived. I was also charged my normal contract amount for each of those months, which I should have been given back too. After complaining and asking for the compensation (which they claim to be £8.40 per day) I was asked to be patient and wait. Then when I called again 6 months later, asked to continue waiting. Then I called today, and they said it had been too long to claim compensation and there was nothing they could do! So because THEY took so long giving me my compensation, it’s now void apparently. The complaints department is a joke, and one member of staff even laughed as they said ‘I better not send you a review link or you’ll review us badly!’. I still haven’t received any money back from them and would honestly never use them again.
