Broadband equipment has not arrived

[j-l-richards]

My installation is meant to be happening this afternoon but my router has not arrived and it was expected to be here before the weekend. If I log into my account I either get an error message or a blank page. 

[Michelle-TalkTalk]

Hello,

Ok thanks for confirming. I'd recommend contacting the Future Fibre Team directly via Live Chat as they will be able to look into this for you. I've included a help guide below which has the live chat link at the bottom of the page and they are available from 9am today.

Your Future Fibre Support Hub

Thanks

[j-l-richards]

@Michelle-TalkTalk Morning, yes it is. 

[Michelle-TalkTalk]

Morning,

Can I just confirm, is this for a Future Fibre installation?

Thanks

[j-l-richards]

@martswain Even on Chrome it takes a little while to load then just gives me an error page. 

[martswain]

@j-l-richards  try another browser for your online account.

Opera and Brave have known issues, Chrome with no extensions or blockers running and pop-ups allowed works fine.